Van Cleef & Arpels Customer Satisfaction Assistant (Alternance)
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 21, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a Parisian haute joaillerie maison renowned for its artisanal craftsmanship, poetic design language and discreet luxury. The maison operates globally within the Richemont group and combines heritage savoir‑faire with contemporary retail and client services, maintaining exceptionally high standards of product quality and customer care.
Van Cleef & Arpels — Customer Satisfaction Assistant (Alternance) in Paris. Apprenticeship role in client care and after‑sales for the high‑jewellery maison.
Role & Responsibilities
- Respond to client enquiries via telephone, email and digital channels, ensuring timely and polished communication consistent with maison standards.
- Coordinate after‑sales operations including repairs, maintenance and returns by liaising with internal workshops and external service providers.
- Maintain and update client records in the CRM, logging interactions, service history and satisfaction feedback to support clienteling and retention.
- Monitor case progress and escalate complex issues to senior client services or store management to guarantee prompt resolution.
- Prepare regular reports and dashboards on service volumes, turnaround times and client satisfaction indicators for the Client Services manager.
- Support appointment scheduling and follow‑up communications for after‑sales appointments and quality checks.
Qualifications
- Enrolled in an alternance/apprenticeship programme or equivalent vocational course in customer relations, luxury management, commerce or a related field.
- Excellent verbal and written communication skills with professional telephone manner and meticulous attention to written correspondence.
- High level of organisation, autonomy and the ability to manage multiple concurrent service cases with discretion.
- Strong service orientation and a demonstrable interest in high jewellery and luxury retail standards.
- Ability to work collaboratively with boutique teams, ateliers and external partners while safeguarding client confidentiality.
Skills
Experience
No extensive prior professional experience required; previous customer service, retail or luxury environment exposure is advantageous. The role is tailored to candidates at the start of their careers within an alternance programme.
Education
Current enrolment in a recognized alternance/apprenticeship programme or vocational degree in customer relations, luxury retail, business or a related discipline.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
The maison prizes artisanal excellence, discretion and refined client service; teams operate with a collaborative, detail‑oriented ethos. Employees are expected to uphold the brand’s heritage, work closely with skilled ateliers and deliver a personalised luxury experience to clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Satisfaction Assistant (Apprenticeship)», «After‑Sales Service Assistant (Alternance)», «Customer Care Apprentice», «Client Relations Assistant (Alternance)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.