Van Cleef & Arpels Client Treatment Executive
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About Van Cleef & Arpels
Van Cleef & Arpels is a Parisian maison renowned for high jewellery, watches and exceptional craftsmanship. As part of the Richemont group, the brand combines heritage-led creativity with exacting client service standards and operates an international network of maisons and boutiques serving discerning global clientele.
Van Cleef & Arpels seeks a Client Treatment Executive (1-year contract) in Dubai — UAE National required. Role focused on VIP clienteling and boutique support.
Role & Responsibilities
- Deliver personalized, discreet service to VIP and high-value clients across pre- and post-sales touchpoints, cultivating long-term relationships.
- Manage and grow a portfolio of clients through proactive outreach, appointment setting, tailored product proposals and follow-up communications.
- Operate the boutique CRM to record interactions, update client profiles, track sales opportunities and execute targeted clienteling campaigns.
- Coordinate with sales advisors, after‑sales service and inventory teams to ensure seamless execution of private viewings, bespoke requests and deliveries.
- Prepare client briefings and sales reports; track KPIs and contribute to local business development initiatives and events.
- Ensure compliance with brand standards, client confidentiality protocols and local regulatory requirements while maintaining impeccable presentation and etiquette.
Qualifications
- UAE National (mandatory for this fixed-term position).
- Demonstrable professionalism, discretion and a client‑centric mindset appropriate to luxury high‑jewellery service.
- Excellent interpersonal skills with the ability to engage high-net-worth clients and anticipate their needs.
- Available to work flexible hours including evenings and weekends as required by boutique operations.
Skills
Experience
Typically 2+ years' experience in luxury retail, private client service or hospitality with demonstrable success managing VIP clientele and delivering sales results.
Education
High school diploma required; tertiary studies in hospitality, business, marketing or a related discipline preferred.
Workplace
This position is based in Dubai, Dubai, UAE.
Culture
Van Cleef & Arpels cultivates an environment that values heritage craftsmanship, poetic creativity and exacting client service. The workplace emphasizes meticulous attention to detail, refinement in client interactions and opportunities to deepen expertise through close collaboration with boutique teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Executive», «Client Experience Executive», «Client Care Executive», «VIP Client Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.