- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Nov 10, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Reporting to the Retail Excellence Director, the Client Services Manager develops the Client Service function from a retail perspective, working with Métiers teams and regional teams to elevate client experience and satisfaction across the retail network. The role leads strategy, service offerings, tools, performance, operational excellence projects, and the central team.
Role & Responsibilities
- Develop and lead the Client Service strategy, defining strategic priorities aligned with Maison priorities and industry developments.
- Communicate the strategy and deliver a prioritized roadmap based on business value, operational complexity, and urgency.
- Update service offerings and client policies in collaboration with Métiers teams.
- Establish operational guidelines, ensure procedure compliance across boutiques, and anticipate client experience topics.
- Identify physical and digital tool requirements to support clients.
- Track, analyze, and report Client Services performance.
- Lead operational excellence projects in boutiques and central platforms.
- Lead the central team and collaborate closely with Group teams (RCS).
- Organize community-building events, including seminars, presentations, and market visits.
- Promote a strong Client Service culture across all organizational levels.
Qualifications
- Solid experience in Retail and Client Services, ideally within the luxury sector.
- Strong leadership, team management capabilities, and a collaborative mindset for leading cross-functional projects.
- Excellent organizational, analytical, and project management skills, with the ability to build and deliver realistic roadmaps.
- Proactive, empathetic, and solution-oriented, with strong interpersonal and communication skills for interacting with top management and regional teams.
- Fluent in English.
Skills
Experience
Solid experience in Retail and Client Services, ideally within the luxury sector.
Workplace
This position is based in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Benefits
Training on the Maison’s history, know-how, and creations.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.