Van Cleef & Arpels Client Relations Officer — L'École des Arts Joailliers (Contract)

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Location
ParisÎle-de-FranceFrance
Employment
Contract
Seniority
Mid-Level
Department
Clienteling, CRM & VIP Relations
Industry
High Jewelry
Posted
Apr 15, 2026

About Van Cleef & Arpels

Van Cleef & Arpels is an iconic French maison renowned for high jewelry, exceptional craftsmanship and poetic design. As part of the Richemont group, the house combines artisanal savoir‑faire with global luxury retail and cultural initiatives such as L’École des Arts Joailliers.

Van Cleef & Arpels seeks a Client Relations Officer (contract) for L’École des Arts Joailliers in Paris to manage participant relations and event logistics.

Role & Responsibilities

  • Deliver high‑touch, personalised client service for participants and prospects of L’École des Arts Joailliers - Campus France‑Europe.
  • Manage incoming enquiries (phone, email, web) and oversee participant registration, confirmations and post‑course follow‑up.
  • Coordinate logistics for classes, masterclasses and events including room bookings, materials, guest lists and vendor liaison.
  • Maintain and update participant and prospect records in the CRM; prepare participant lists and attendance reports.
  • Collaborate with internal teams (education, communications, PR, boutiques) to ensure seamless participant experience and aligned messaging.
  • Produce timely administrative documentation: invitations, invoices, participant briefs and feedback surveys.
  • Monitor KPIs related to enrolment, attendance and satisfaction; recommend operational improvements to enhance the campus experience.

Qualifications

  • Proven experience (typically 2+ years) in client relations, event coordination or customer service within luxury, cultural or hospitality environments.
  • Excellent organisational skills with meticulous attention to administrative detail and follow‑through.
  • Strong interpersonal skills and professional presence appropriate to a high‑jewelry maison and educational setting.
  • Capacity to manage multiple stakeholders and competing priorities in a deadline‑driven environment.
  • Comfort with digital tools for scheduling, CRM maintenance and basic reporting.

Skills

Client relationship management (CRM) — data entry, hygiene and reporting Event coordination and logistics Customer service and participant support Microsoft Office (Outlook, Word, Excel) and Google Workspace Written and verbal communications tailored to luxury clientele

Experience

Typically 2+ years of experience in client relations, customer service or event coordination — ideally within luxury retail, cultural programming or hospitality. Experience handling educational or membership programmes is an asset.

Education

Bachelor’s degree or equivalent in communications, hospitality, arts management or a related discipline preferred.

Workplace

This position is based in Paris, Île-de-France, France.

Culture

Van Cleef & Arpels promotes a culture of meticulous craftsmanship, cultural engagement and refined client care. Employees operate in a collaborative, detail‑oriented environment that values artistic heritage and exemplary service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Executive», «Client Services Coordinator», «Client Experience Specialist», «Customer Relations Officer», «Education Program Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.