Van Cleef & Arpels Client Relations Center Ambassador
Van Cleef & Arpels — Tokyo seeks a Client Relations Center Ambassador to provide personalised service to discerning clients and support boutique operations.
Overview
Van Cleef & Arpels is a prestigious maison of haute joaillerie renowned for exceptional craftsmanship, poetic creativity and discreet service. The brand operates within the Richemont group and is recognized for its heritage-led collections, artisanal ateliers and a client-centric approach that privileges personalised relationships with high-net-worth clientele.
Role & Responsibilities
- Deliver exceptional, personalised service to the maison’s clientele via phone, email and digital channels, preserving the brand’s standards of discretion and refinement.
- Manage inbound and outbound client communications, including appointment booking, follow-ups, order enquiries and after‑sales support.
- Maintain and enrich client records within the CRM to ensure accurate profiles, purchase histories and bespoke service notes.
- Coordinate closely with boutiques, atelier and sales teams to organise viewings, private appointments and bespoke requests.
- Proactively identify client needs and opportunities for relationship development, escalating leads to the sales network and CRM campaigns as appropriate.
- Resolve client complaints and complex service issues with tact, ensuring timely follow‑through and maintenance of client satisfaction metrics.
- Produce concise client reports and contribute to service improvement initiatives and training for front-line teams.
Qualifications
- Polished interpersonal skills with demonstrated ability to engage and retain high-net-worth clients.
- Proven competence in client relationship management and telephone-based sales or service roles.
- Strong organisational aptitude with meticulous attention to detail and confidentiality.
- Professional demeanour, cultural sensitivity and the capacity to represent a luxury maison with discretion.
- Proficiency in CRM platforms and Microsoft Office applications; ability to learn proprietary systems quickly.
Skills
Experience
Typically 3+ years of client service, CRM or sales experience within luxury retail, jewellery or a high‑end hospitality environment; demonstrable track record of servicing affluent clientele and managing complex enquiries.
Education
Bachelor’s degree or equivalent in business, communications, hospitality or a related discipline preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan. Cerulean lists 183 open roles in Tokyo, including 2 posted recently. The broader Tokyo area accounts for 193 active listings on Cerulean, 4 of which are new. In Japan as a whole, Cerulean currently features 236 open positions, with 4 posted this week.
Culture
Van Cleef & Arpels fosters a culture of artisanal excellence, refined hospitality and respect for heritage. The workplace values discretion, teamwork between ateliers and boutiques, and a long‑term view of client relationships, offering employees exposure to high-calibre craftsmanship and international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.