- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Nov 12, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
The Client Relations Ambassador supports Van Cleef & Arpels’ online boutique sales and client satisfaction through phone, chat, email, and LINE, sharing the Maison’s heritage, craftsmanship, and creations. The role develops client relationships, processes online orders, collects client data, and coordinates with departments and boutiques on inquiries and events.
Role & Responsibilities
- Contribute to online boutique sales and client satisfaction through phone, chat, email, and LINE.
- Share the Maison’s history, craftsmanship, and creation narratives with clients.
- Proactively conduct outbound clienteling to cultivate repeat clients and build strong relationships with existing clients.
- Process online orders and collect client data.
- Collaborate with other departments and boutiques to address client inquiries and requests regarding boutiques and events, ensuring a seamless client experience.
Qualifications
- Experience in luxury or high-end retail or online client service, clienteling, and sales.
- A strong hospitality mindset, with dedication to exceptional client service and collaborative teamwork.
- Flexibility, curiosity, and agility in a multitasking environment.
- Excellent verbal and written communication skills for non-face-to-face interactions.
- Proficiency in basic PC skills, including Outlook, Excel, PowerPoint, and Word.
- English reading comprehension, including use of English-interface tools and understanding basic English emails and manuals.
Skills
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.