Van Cleef & Arpels Client Insights Assistant Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Mar 16, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is a high-jewelry and watch Maison renowned for meticulous craftsmanship, poetic design and exceptional client service. The brand is part of the Richemont Group and operates globally across boutiques, ateliers and flagship stores, combining artisanal savoir-faire with a refined retail and client experience.
Van Cleef & Arpels Tokyo seeks Client Insights Assistant Manager to drive CRM strategy and client analytics for Japan market.
Role & Responsibilities
- Support the effective utilization of client insights and implementation of data-driven CRM and Clienteling strategies for the Japan market
- Collaborate with various teams to provide support for client development, CRM/Clienteling executions, data quality management, and enhancement of client data-driven decision-making
- Translate database insights into predictive purchase behaviour analysis, accounting for product trends, seasonality, and client nationality to maximize commercial opportunities
- Measure and track performance results on CRM, Client Experience, and Clienteling programs that drive client engagement, recruitment, upgrade, and loyalty
- Manage client database to improve data accuracy and quality, resolve data issues, and manage client consolidation, modification, and deletion processes
Qualifications
- Native Japanese language proficiency and business-level English
- Understanding of retail business operations and luxury retail background preferred
- Strong analytical and logical thinking skills
- Excellent proficiency in Excel and Business Intelligence tools
- Ability to simplify complex data for wider audiences and clarify key findings
- Exceptional attention to detail
- Cross-functional collaboration skills with proactive mindset and agility
Skills
Experience
Experience in luxury retail or high-end retail environments is preferred; demonstrated experience with client insights, CRM implementation, or data-driven marketing strategies is advantageous.
Education
Secondary education required; tertiary education in business, data analytics, or related field is preferred.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
The Maison fosters a culture of craftsmanship, discretion and client excellence, where attention to detail and aesthetic sensitivity are prized. Cross-functional collaboration is encouraged, with a strong emphasis on learning, mentorship and preserving the signature Van Cleef & Arpels client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Data Analytics Manager», «Client Intelligence Specialist», «CRM Operations Manager», «Retail Analytics Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.