- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 9, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels is seeking a Client Experience Project Manager for its regional Retail Client department in Geneva, reporting to the Client Experience Manager Europe-CIS. The role coordinates regional initiatives across Europe involving client experience tools, gifting, hospitality and satisfaction, and oversees forecasting, stock, budgets, market implementation and continuous improvement.
Role & Responsibilities
- Coordinate and execute regional client experience initiatives across Europe in line with Maison guidelines.
- Oversee and optimize forecasting, stock and budget management, operational follow-up, and implementation of client experience tools and gifting.
- Develop and deploy gifting campaigns to elevate the client experience and streamline related processes.
- Coordinate projects and requests with markets, suppliers and internal stakeholders, and support markets with implementation.
- Monitor client satisfaction and follow up on action plans.
- Analyze client feedback, KPIs and insights to identify opportunities for improvement.
- Initiate and lead continuous improvement initiatives to enhance client satisfaction and the boutique experience.
Qualifications
- Previous proven operational experience in a cross-functional, fast-paced environment, ideally in luxury, retail or hospitality, with a keen interest in these industries.
- Very strong project management and organizational skills, with strong attention to detail.
- Proactive and solution-oriented, with the ability to multitask and manage competing priorities.
- Curious and adaptable, with excellent team spirit and a collaborative attitude.
- Strong communication skills.
- Fluent in French and English.
- Proficient in PowerPoint and Excel.
Skills
Workplace
This position is based in Geneva, Geneva, Switzerland.
Explore jobs in Geneva or in Switzerland.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Customer Experience Project Manager», «Client Engagement Project Manager», «Customer Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.