- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $105,000–115,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 26, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Client Experience Manager in New York to drive client loyalty and retention through seasonal and relational gifting programs, regional CRM initiatives, vendor partnerships, forecasting, and reporting. The role requires at least five years of relevant experience and a bachelor’s degree; the annual salary range is $105,000–$115,000, with bonus eligibility.
Role & Responsibilities
- Support the implementation of key client experience programs to drive client loyalty and retention, fostering a service-oriented, client-first boutique and retail environment.
- Lead seasonal gifting campaigns across four key fiscal-year moments, coordinating with headquarters and market counterparts on gift concepts, transmitting gifting activity across the Americas, and gathering feedback to improve perceived value and local relevance.
- Manage gifting campaigns from timeline development through client execution across all regions; use Monday.com to track progress, lead kick-offs with vendor and regional teams, centralize communications, conduct postmortems, and adapt processes.
- Forecast and plan gift purchases using established methodologies, improve forecasting where relevant, maintain budget awareness, and work with the Client Experience Director on budget needs to safeguard key allocations.
- Track gifts against KPI timelines, coordinating with local warehouses, international supply chain teams, and headquarters to ensure timely dispatch and receipt into stock; respond to delays and unforeseen issues.
- Build and maintain activation reporting for leadership and headquarters, host listening sessions, and conduct regular market visits to assess regional gifting impact.
- Manage execution of the relational gifting strategy, leading its strategic vision with the Client Experience Director; launch branded gifting concepts through established protocols and develop non-branded concepts to meet local needs.
- Work with regional counterparts to address gifting gaps and secure headquarters approval; support regional gift-delivery logistics, vendor dispatch, and tracking communications.
- Manage vendor relationships and compliance requirements, including SOWs, PSAs, and relevant NDAs for new and existing partnerships.
- Own vendor invoicing and conduct regular analyses to identify cost savings or make recommendations that maintain appropriate budget coverage.
Qualifications
- At least 5 years of relevant experience.
- Bachelor’s degree.
- Strong project management emphasis; proficiency with related tools such as Monday.com is preferred.
- Proficiency in analytical tools such as Google Looker and Power BI, and in Salesforce, is preferred.
- Proactive approach and excellent interpersonal skills.
- Flexibility to travel as needed.
- Valid work authorization for employment in the USA.
Skills
Experience
At least 5 years of relevant experience.
Education
Bachelor’s degree.
Workplace
The successful candidate will be located in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 105,000 to USD 115,000 per annum.
Benefits
Eligible employees receive medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; a 401(k) with employer match; paid time off; a wellness reimbursement benefit; access to an employee assistance program; and volunteer days off.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Program Manager», «Client Relations Manager», «Client Loyalty Manager», «Customer Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.