Van Cleef & Arpels Client Development Manager
- Seniority
- Manager
- Posted
- Mar 12, 2026
About Van Cleef & Arpels
Van Cleef & Arpels is an esteemed maison of high jewellery and watchmaking, recognised for exceptional craftsmanship, poetic design and discreet luxury. The brand operates globally within the Richemont group and serves an international, high-net-worth clientele through boutiques, private salons and bespoke services.
Van Cleef & Arpels is hiring a Client Development Manager in Bangkok to grow and steward VIP client relationships for the haute joaillerie maison.
Role & Responsibilities
- Develop and execute a proactive client development strategy to grow revenue from VIP and priority clients in the Bangkok market.
- Manage and nurture long-term relationships with high-net-worth clients through personalised outreach, clienteling and tailored service programmes.
- Identify and convert new prospects through targeted prospecting, referrals and collaboration with boutique sales teams and regional marketing.
- Plan and coordinate private events, trunk shows and bespoke appointments in close liaison with boutique, marketing and product teams.
- Maintain and enrich CRM records, producing client profiles, visit notes and actionable segmentation to inform sales activity.
- Set and monitor individual and segment KPIs (sales, retention, average transaction value, reactivation rates) and report performance to regional leadership.
- Coordinate cross-functional delivery for bespoke commissions, after-sales follow-up and concierge-style client requests.
- Train and coach boutique teams on clienteling best practices, VIP protocol and referral generation to ensure a consistent luxury experience.
Qualifications
- Bachelor’s degree in Business, Marketing, Hospitality, or a related field, or equivalent professional experience.
- Proven track record in luxury retail, private client management or high-net-worth relationship management.
- Strong commercial acumen with demonstrable success meeting or exceeding sales targets.
- Excellent interpersonal skills with discretion, diplomacy and cultural sensitivity appropriate to a haute joaillerie clientele.
Skills
Experience
Typically 4–7 years of progressive experience in luxury retail or private client roles with documented success in developing and retaining high-value clients. Prior experience in Bangkok or the Southeast Asian luxury market is preferred.
Education
Bachelor’s degree in Business, Marketing, Hospitality or a related discipline preferred; equivalent professional experience accepted.
Workplace
This position is based in Bangkok, Bangkok, Thailand.
Culture
Van Cleef & Arpels cultivates a culture of refinement, craftsmanship and client discretion. Employees are expected to combine impeccable service standards with a collaborative, detail-oriented approach; the maison values long-term client relationships and the artisanal heritage behind its creations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Private Client Manager», «VIP Client Manager», «Client Development Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.