Van Cleef & Arpels Client Development Executive

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Develop and maintain weekly and monthly dashboards to enhance client knowledge at regional, boutique, and sales associate levels
• Segment client databases according to strategic guidance to drive targeted growth initiatives and activity accuracy
• Translate purchase behaviour and client journey data into predictive insights to maximize commercial opportunities across product categories and seasonality
• Grow and maintain client databases using CRM and clienteling programs to optimize Average Transaction Value (ATV) and total turnover
• Apply data-driven insights to optimize client selection for all clientelling activities and personalized engagement
• Support the application, monitoring, and implementation of CRM program strategies and annual calendars focused on engagement, recruitment, upgrade, and loyalty
• Deliver measurable CRM contributions to retail sales through comprehensive 360-degree client communication and customized treatment plans
• Measure and report on performance results and ROI metrics for all CRM and Client Experience programs
• Foster cross-functional relationships with CRM, Customer Service, Sales, Marketing, Training, Logistics, and Regional leadership to achieve shared objectives
• Drive adoption of CRM tools including Salesforce, clientelling applications, and marketing automation platforms
• Enrich dashboard and reporting tools to deliver deeper, more actionable insights for boutique teams
• Support the development and implementation of local campaign tools (eCRM, messaging platforms) in alignment with headquarters guidelines

Qualifications

• Demonstrated experience with CRM platforms and client relationship management
• Advanced proficiency in data analysis and dashboard development
• Experience with Salesforce or comparable CRM systems
• Strong analytical mindset with ability to translate data into actionable business strategies
• Experience in luxury retail or high-end clienteling environments
• Proven ability to collaborate effectively across multiple departments and functions

Skills

Experience

Experience in client relationship management, preferably within luxury retail, high jewelry, or premium fashion environments. Background in CRM program execution, client data analytics, and cross-functional team collaboration required.

Education

Bachelor's degree in Business, Marketing, Data Analytics, or related field.

Workplace

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.