Van Cleef & Arpels Client Advisor
- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 2, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Client Advisor to drive sales and clienteling, handle virtual client interactions across email, chat, and social media, and deliver consistent customer service across online retail and boutiques. The role also supports repair and maintenance requests and requires professional experience in contact center, customer service, retail, or eCommerce settings. Full-time.
Role & Responsibilities
- Drive sales and cultivate new and existing client relationships through exceptional service; develop and execute clienteling plans for clients and prospects.
- Support special projects as needed, capture client data, and use clienteling tools effectively.
- Use selling and negotiation skills to address objections, ask probing questions, close sales, and understand clients’ needs and motivations.
- Handle and resolve client inquiries, including through outbound calls to maintain client relationships.
- Respond to inquiries by email, chat, and social media in line with service expectations; follow up on client satisfaction KPIs, respond to questionnaire feedback, and handle positive action cards.
- Maintain knowledge of the Maison’s products and history to advise clients confidently, and stay up to date on launches, campaigns, and internal processes.
- Ensure a consistent client experience across online retail and the boutique network, oversee customer service activities, and uphold service excellence.
- Advise clients on creations, gather customer service information, register products for repair or maintenance, and proactively communicate relevant information.
- Direct clients to boutiques for customer service activities that can be handled there when they cannot be completed through CRC service.
Qualifications
- Professional experience in a contact center, customer service, retail, or eCommerce environment.
- Comfort with virtual client interactions and sales.
- Ability to absorb extensive information quickly and adapt to varied situations.
- Experience with Salesforce, CRM, SAP, or comparable email and chat management tools is a plus.
Skills
Experience
Professional experience in a contact center, customer service, retail, or eCommerce environment.
Workplace
This position is based in Seoul, Seoul, South Korea.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Customer Experience Advisor», «Sales Advisor», «Client Service Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.