Van Cleef & Arpels Client Advisor

Overview

Van Cleef & Arpels is a Parisian maison renowned for high jewellery, watchmaking and exceptional craftsmanship. The house is part of the Richemont group and is recognised for its artisanal savoir‑faire, heritage design codes and a global network of boutiques serving discerning clientele.

Role & Responsibilities

• Deliver personalised, discreet service and cultivate long‑term relationships with high‑value clients and prospects.
• Achieve and exceed individual and boutique sales targets through proactive client acquisition and clienteling activities.
• Demonstrate authoritative product knowledge across high jewellery and watch collections and conduct considered product presentations.
• Maintain boutique standards: merchandising, window presentation, housekeeping and adherence to brand visual guidelines.
• Manage point‑of‑sale transactions, reservations and accurate client records in CRM systems; follow post‑sales service and aftercare procedures.
• Support inventory control, stock movements, receiving procedures and adherence to internal loss‑prevention protocols.
• Participate in boutique events, private viewings and local marketing initiatives to enhance brand visibility.
• Collaborate with boutique team and local management to ensure seamless customer experience and operational continuity.

Qualifications

• Proven track record in retail sales, preferably within luxury jewellery, watches or high‑end fashion boutiques.
• Outstanding interpersonal skills, professionalism and a service mindset aligned with luxury client expectations.
• Commercially driven with a demonstrable ability to meet sales targets and convert high‑value opportunities.
• Impeccable personal presentation and discretion when managing VIP relationships.
• Flexibility to work boutique hours including evenings, weekends and public holidays.

Experience

Typically 1–3 years of client‑facing experience in luxury retail or a boutique environment; direct experience with high jewellery or watch sales is highly advantageous.

Education

High school diploma or equivalent; vocational training or a tertiary qualification in retail, hospitality or business is a plus.

Workplace

Culture

The maison emphasises craftsmanship, creativity and a client‑centric approach. Employees operate within a refined, collaborative environment where attention to detail, heritage values and impeccable service define daily work; career progression is supported through brand training and international exposure within the Richemont group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.