Van Cleef & Arpels Client Advisor

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Achieve and exceed sales targets while balancing daily business operations and high jewelry sales
• Develop and maintain a network of loyal, high-value clients through strategic relationship management
• Participate in community social events to generate new business and strengthen client connections
• Organize and invite clients to in-boutique events via direct outreach, social media, and digital channels
• Lead CRM initiatives and maintain accurate client data capture with consistent communication on product innovations, events, and gifting campaigns
• Execute clienteling reporting and track relationship metrics through designated platforms
• Conduct daily display setup and breakdown; ensure secure overnight storage of products
• Deliver comprehensive after-sales service and shepherd repair processes from initiation through completion
• Ensure customer satisfaction through attentive follow-up and proactive problem resolution
• Adhere to all Maison policies and procedures regarding security, consignments, after-sales services, and valuations
• Communicate Van Cleef & Arpels heritage, quality standards, and collection details; maintain boutique aesthetic standards

Qualifications

• 5 to 7 years of proven experience in fast-paced luxury retail sales environments
• Strong understanding of client expectations and customer priorities in the luxury sector
• Excellent computer literacy and proficiency with CRM systems
• Demonstrated ability to manage multiple concurrent tasks with meticulous attention to detail
• Proven capacity to build and sustain effective relationships with clients, earning their trust and respect
• Exceptional interpersonal and verbal communication skills
• Multilingual capability (language specifics not stated; Spanish and English preferred for Mexico City location)

Skills

Experience

5 to 7 years of professional experience in luxury sales, preferably in jewelry or high-end retail environments where client-facing excellence and sales target achievement are core responsibilities.

Education

Bachelor's degree preferred; jewelry certification is an advantageous credential.

Workplace

Benefits

Generous compensation and benefits package offered to eligible employees.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.