- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Nov 6, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Client Advisor in Amsterdam to advise clients through phone and web-based channels, develop sales and client portfolios, and deliver expert product and Maison knowledge. The role handles inbound and outbound client communications, phone orders and client satisfaction follow-up while collaborating with the boutique network. The offer includes a competitive salary with a 13th month, bonus, commission and full travel-cost reimbursement.
Role & Responsibilities
- Drive sales through professional, courteous client interactions and meet Maison targets.
- Model the Maison's selling ceremony.
- Handle and resolve client issues.
- Respond promptly and professionally to inbound calls, emails and social media messages, and welcome clients in an engaging manner.
- Develop outbound clienteling initiatives to grow the client portfolio.
- Process phone-initiated orders, including extensive data entry in CRC systems.
- Continually build product knowledge to serve as a Maison expert.
- Use selling and negotiation skills to overcome objections, ask probing questions and close sales.
- Monitor client satisfaction KPI results and follow up with clients on their questionnaire feedback.
- Know the Maison's products, history and events calendar to share its stories with clients.
- Follow Maison e-retail procedures for sales, customer service, returns, exchanges and delivery.
- Serve as a reference point for High Jewelry, Jewelry and Watchmaking know-how.
- Build proactive collaboration with the boutique network to provide a seamless client experience.
Qualifications
- Background in customer support and service, hospitality or retail.
- Strong knowledge of the local market and excellent communication skills.
- Flexible, positive, dedicated team player able to multitask.
- Excellent understanding of customer service.
- Strong sales skills.
- Computer literacy.
- Keyboarding speed of at least 50 words per minute.
- Native-level written and verbal English and/or Polish.
- Constructive approach to difficult situations.
- Collaborative approach to improving work processes, tools and governance.
- Eagerness to learn new competencies, capabilities and knowledge.
Skills
Workplace
This position is based in Amsterdam, North Holland, Netherlands.
Explore jobs in the Netherlands.
Benefits
13th-month payment, bonus, commission, full reimbursement of travel costs, team-building activities and evening events.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.