Van Cleef & Arpels Client Advisor

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Van Cleef & Arpels seeks a Client Advisor to advise clients by phone and web-based channels, develop sales and client relationships, and deliver expert product and Maison knowledge. The role handles inbound and outbound clienteling, order processing and coordination with boutiques. Full-time position; compensation includes a 13th-month payment, bonus, commission and full travel-cost reimbursement.

Role & Responsibilities

• Drive sales through professional, courteous client interactions and meet Maison targets.
• Model the Maison selling ceremony.
• Handle and resolve client issues.
• Manage inbound calls, emails and social media messages, greeting clients promptly, professionally and engagingly.
• Develop outbound clienteling actions to grow the client portfolio.
• Process phone-initiated orders, including extensive data entry in CRC systems.
• Continuously build product knowledge to serve as a Maison expert.
• Use strong selling and negotiating skills, overcome objections and ask probing questions to close sales.
• Monitor client satisfaction barometer KPIs and follow up with clients on questionnaire feedback.
• Know Maison products, history and events calendar to convey the Maison’s story to clients.
• Follow Maison e-Retail procedures for selling, customer service, returns and exchanges, and delivery.
• Act as a reference for High Jewelry, Jewelry and Watchmaking know-how.
• Build proactive synergies and collaborate with the boutique network to provide a seamless client experience.

Qualifications

• Background in customer support and service, hospitality or retail.
• Strong command of the relevant market and excellent communication skills.
• Native-level written and verbal Italian and/or Spanish, and complete fluency in English.
• Excellent understanding of customer service.
• Keen sales skills.
• Computer literacy.
• Keyboarding speed of at least 50 words per minute.
• Ability to be constructive in difficult situations.
• Ability to collaborate with others to enhance work processes, tools and governance.
• Eagerness to learn new competencies, capabilities and knowledge.

Skills

Workplace

Benefits

13th-month payment, bonus, commission, full reimbursement of travel costs, team-building activities and evening events.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.