Van Cleef & Arpels Brand Ambassador

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Location
MiamiFloridaUSA
Seniority
Mid-Level
Posted
Mar 16, 2026

About Van Cleef & Arpels

Van Cleef & Arpels is a heritage haute-joaillerie maison renowned for artisanal craftsmanship, poetic design and discreet luxury. As a member of the Richemont group, the brand combines traditional savoir-faire with refined client service across an international network of boutiques and maisons.

Van Cleef & Arpels is hiring a Brand Ambassador in Miami to drive luxury client relationships and sales for its haute-joaillerie collections.

Role & Responsibilities

  • Cultivate and deepen long-term relationships with high-net-worth clients through personalised service, proactive clienteling and follow-up.
  • Achieve and exceed individual and boutique sales objectives through consultative selling and product storytelling.
  • Conduct private appointments, trunk shows and VIP events to showcase collections and convert high-value opportunities.
  • Maintain exceptional product knowledge of haute joaillerie, timepieces and related services; translate technical details into engaging client narratives.
  • Execute visual merchandising and boutique upkeep to reflect brand aesthetics and seasonal directives.
  • Accurately record client interactions, preferences and transactional data in the CRM; produce timely reports for boutique management.
  • Monitor local market activity and competitor movements; communicate customer feedback and intelligence to the store leadership.

Qualifications

  • Proven track record of success in luxury retail sales or high-end client-facing roles.
  • Impeccable presentation, polished interpersonal manner and absolute discretion with clientele.
  • Superior interpersonal, negotiation and closing skills tailored to a high-net-worth audience.
  • Flexible availability, including evenings and weekends, to meet client schedules and boutique needs.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Consultative luxury sales and negotiation Jewellery and high-end watch product knowledge Visual merchandising and boutique standards CRM usage and accurate data entry Event coordination for private appointments and VIP sales Exceptional verbal presentation and interpersonal communication

Experience

Minimum three years of direct experience in luxury retail or client-facing roles, ideally with exposure to jewellery, watches or haute couture; proven success in driving high-value sales and managing VIP clientele.

Education

High school diploma required; bachelor's degree in marketing, communications, luxury management or a related field preferred.

Workplace

This position is based in Miami, Florida, USA.

Culture

The maison places craftsmanship, heritage and refined client service at the centre of its workplace culture, with an emphasis on discretion, creativity and meticulous attention to detail. Teams collaborate to deliver bespoke experiences while upholding the brand's standards of elegance and technical excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Brand Representative», «Luxury Client Relations Ambassador», «Retail Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.