Van Cleef & Arpels Boutique Operations Specialist
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Join Van Cleef & Arpels in Tokyo as a Boutique Operations Specialist. Manage inventory and customer service in a luxury retail environment.
Overview
Van Cleef & Arpels, a distinguished high jewelry maison founded in 1906 in Paris' Place Vendôme, is renowned for its exquisite craftsmanship and elegant, imaginative designs that captivate a global audience. As part of the Richemont Group, Van Cleef & Arpels offers a rich tapestry of tradition and storytelling, inviting customers into enchanting worlds inspired by literary and historical themes.
Role & Responsibilities
- Manage and oversee boutique inventory, including tracking movements, deliveries, and dispatches.
- Process inventory counts in accordance with established procedures, including daily, spot, periodic, and annual counts.
- Monitor stock levels of all products and update labels following price changes.
- Handle all cash-related procedures and manage cash holdings.
- Oversee payments, deposits, refunds, and tax-free transactions.
- Serve as the primary liaison for the finance, administration, IT, and logistics departments within the group.
- Manage documentation, including discounts, deposits, complimentary items, and exchanges during internal audits.
- Reconcile credit card statements with internal accounting records.
- Organize product deliveries and export statuses.
- Purchase consumables and process related invoices.
- Manage back-office customer service procedures and product movements with platforms.
- Review customer service inventory items, such as leather straps and damaged jewelry pieces sent for maintenance.
- Oversee customer service transaction statuses.
- Participate in all DARE project training sessions as the main DARE user for the boutique.
- Learn and disseminate necessary DARE functionalities to boutique staff and support them during system issues, liaising with the IT team as needed.
- Engage in customer interactions and sales as required by boutique operations.
Qualifications
- Proven experience in retail operations or inventory management within the luxury sector.
- Strong understanding of financial and administrative procedures.
Skills
Experience
At least 3 years of experience in a similar role within the luxury retail industry.
Education
Bachelor's degree in Business Administration, Retail Management, or a related field preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan. Cerulean lists 184 open roles in Tokyo, including 1 posted recently. The broader Tokyo area accounts for 194 active listings on Cerulean, 2 of which are new. In Japan as a whole, Cerulean currently features 237 open positions, with 2 posted this week.
Benefits
Competitive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Van Cleef & Arpels fosters a culture of elegance, innovation, and meticulous craftsmanship. Employees are encouraged to immerse themselves in the maison's rich heritage and contribute to its legacy of storytelling and artistry.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.