Van Cleef & Arpels Boutique Operations Coordinator
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Join Van Cleef & Arpels in Tokyo as a Boutique Operations Coordinator, managing inventory and customer service in a luxury retail environment.
Overview
Van Cleef & Arpels, established in 1906 in the prestigious Place Vendôme in Paris, is a high jewelry maison renowned for its exquisite craftsmanship and the use of rare gemstones. As part of the Richemont Group, Van Cleef & Arpels continues to captivate a global audience with its elegant and imaginative designs, drawing inspiration from literary classics, fairy tales, and historical narratives. The brand is distinguished by its commitment to storytelling, craftsmanship, and tradition, offering clients an unparalleled luxury experience.
Role & Responsibilities
- Manage boutique inventory, including tracking movements and processing deliveries, transfers, reservations, and consignments.
- Monitor stock levels and re-label products following price changes.
- Oversee cash handling procedures and manage payment, deposit, refund, and tax-free processes.
- Serve as the primary contact for the group's finance, administration, IT, and logistics departments.
- Maintain documentation for internal audits, including discounts, deposits, and exchanges.
- Reconcile credit card statements with internal accounting records.
- Organize product deliveries and exports.
- Purchase consumables and process related invoices.
- Manage back-office customer service procedures and product movements with platforms.
- Review customer service stock items, such as leather straps and damaged jewelry pieces for maintenance.
- Participate in all DARE training sessions as the boutique's key DARE user and support staff with system issues.
Qualifications
- Proven experience in retail operations or inventory management.
- Strong understanding of luxury retail environments.
Skills
Experience
A minimum of 3 years in a similar role within the luxury retail sector is required.
Education
Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.
Workplace
The role is situated in Tokyo, Tokyo, Japan. There are currently 184 open positions in Tokyo on Cerulean, with 1 added recently. Within Tokyo, Cerulean currently features 194 open roles, including 2 recent additions. Across Japan, Cerulean lists 237 open roles — 2 of them newly added.
Benefits
Competitive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Van Cleef & Arpels fosters a culture of elegance, creativity, and excellence. Employees are encouraged to embrace the brand's rich heritage and contribute to its legacy of luxury and innovation. The workplace is collaborative, with a strong emphasis on professional development and customer engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.