Van Cleef & Arpels Boutique Manager
Van Cleef & Arpels seeks a Boutique Manager in New Delhi to lead boutique operations, deliver luxury client experiences and drive sales performance.
Overview
Van Cleef & Arpels is a heritage maison renowned for high jewellery, watches and exceptional craftsmanship. Part of the Richemont group, the brand operates a global network of boutiques that balance artisanal savoir‑faire with rigorous commercial standards. Van Cleef & Arpels offers career paths across retail, client services and product disciplines within a luxury, design‑led environment.
Role & Responsibilities
- Lead all commercial and operational activities of the New Delhi boutique to achieve sales targets and KPIs.
- Recruit, coach and develop a high‑performing sales team, implementing training plans to uphold brand service standards.
- Deliver exemplary client experiences through advanced clienteling, personalised service and long‑term relationship management.
- Oversee boutique visual merchandising and presentation to ensure alignment with seasonal directives and Maison guidelines.
- Manage inventory control, stock replenishment, loss prevention and accurate POS transactions.
- Prepare and monitor boutique budgets, control costs and report P&L performance to regional management.
- Ensure full compliance with company policies, local regulations and brand governance, including security and integrity of merchandise.
- Liaise with regional headquarters on marketing activations, product launches and VIP client events.
Qualifications
- Proven leadership capability with strong coaching and team‑development skills.
- Sophisticated client relationship and negotiation skills suited to high‑jewellery clientele.
- Solid commercial acumen with experience managing budgets and meeting sales targets.
- Excellent organisational skills and attention to detail in visual presentation and inventory control.
- High standards of professionalism, discretion and brand representation.
Skills
Experience
Typically requires 5+ years in luxury retail with demonstrable results; at least 2–3 years in a managerial or assistant managerial role within jewellery, watches or high‑end fashion is preferred. Experience leading sales teams and managing boutique operations in a flagship or branded boutique environment is essential.
Education
Bachelor's degree in Business, Retail Management, Luxury Management, Fashion or a related discipline preferred; professional retail or management certifications advantageous.
Workplace
This position is based in New Delhi, Delhi, India. Cerulean lists 11 open roles in New Delhi, including 6 posted recently. In India as a whole, Cerulean currently features 18 open positions, with 6 posted this week.
Culture
The Maison cultivates a culture of meticulous craftsmanship, refined service and respect for heritage. Teams operate in a client‑centric, collaborative environment where attention to detail and professional comportment are essential, and where career progression is supported through on‑the‑job mentoring and regional development programmes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.