Van Cleef & Arpels Boutique Manager
Van Cleef & Arpels seeks a Boutique Manager in Ho Chi Minh City to lead boutique operations, clienteling and sales performance.
Overview
Van Cleef & Arpels is a Parisian maison of haute joaillerie renowned for exceptional craftsmanship, poetic design and a clientele of discerning collectors. Operated within the Richemont sphere, the brand combines artisanal savoir‑faire with international retail operations and a commitment to service excellence.
Role & Responsibilities
- Lead day‑to‑day boutique operations, ensuring adherence to brand standards for client experience, visual presentation and product care.
- Drive sales performance and KPI attainment through active clienteling, personalised service and pipeline development.
- Recruit, coach and develop boutique team members; set performance objectives and deliver ongoing training aligned with brand protocols.
- Oversee inventory control, stock replenishment, pricing integrity and loss‑prevention procedures.
- Manage local marketing initiatives, VIP events and private client appointments to cultivate long‑term relationships and deepen client loyalty.
- Prepare sales forecasts, analyse retail metrics and collaborate with regional management on budget, merchandising and assortment planning.
- Ensure after‑sales service standards, repairs coordination and warranty processes meet maison quality expectations.
Qualifications
- Proven leadership in luxury retail with responsibility for a boutique or store (managing staff, operations and sales targets).
- Demonstrated success in clienteling and cultivating high‑net‑worth clientele.
- Strong commercial acumen, including experience with sales forecasting, KPI management and inventory control.
- Excellent interpersonal and coaching skills with an aptitude for talent development.
- High level of professionalism, discretion and a commitment to exceptional customer service.
Skills
Experience
Typically 3–5+ years in luxury retail with a minimum of 2 years in a supervisory or managerial capacity; track record of meeting or exceeding sales targets and managing boutique operations.
Education
Bachelor's degree or equivalent in Business, Luxury Brand Management, Hospitality or a related field preferred.
Workplace
The role is situated in Ho Chi Minh City, Ho Chi Minh, Vietnam. There are currently 13 open positions in Ho Chi Minh City on Cerulean. Across Vietnam, Cerulean lists 18 open roles.
Culture
The maison cultivates an environment where artisanal excellence and client discretion are paramount. Employees operate within a heritage‑led, detail‑oriented culture that values craftsmanship, mentorship and polished service delivery across an international retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.