Van Cleef & Arpels Boutique Assistant

Location
Seniority Entry-Level
Department Retail & Boutique Operations
Industry High Jewelry
Posted ✦ Today
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Van Cleef & Arpels seeks a Boutique Assistant in Hong Kong — entry-level luxury retail role supporting client service, merchandising and sales.

Overview

Van Cleef & Arpels is a French haute-joaillerie maison renowned for its craftsmanship, poetic aesthetic and high-jewellery creations. As part of the Richemont group, the maison operates a network of boutiques and ateliers worldwide and cultivates a culture of artisanal excellence, discreet client service and heritage-led creativity.

Role & Responsibilities

  • Deliver exceptional front-of-house client service, greeting visitors, qualifying needs and managing appointments with discretion.
  • Support the boutique sales cycle from client engagement through transaction, including product presentation, demonstrations and POS processing.
  • Maintain showroom standards and visual presentation according to maison merchandising guidelines, ensuring displays and vitrines are immaculate.
  • Assist with clienteling activities: update client records, schedule follow-ups, manage invitations and support after‑sales service.
  • Oversee daily stock movements and inventory reconciliation, liaising with the stockroom and regional operations for replenishment or transfers.
  • Coordinate logistics for incoming and outgoing goods, secure handling of high-value items and adherence to loss-prevention protocols.
  • Support boutique events and private viewings, collaborating with managers and regional teams to execute VIP experiences.
  • Provide product and craft knowledge to clients and colleagues; escalate specialised enquiries to senior advisors or ateliers as required.

Qualifications

  • Previous retail experience in luxury goods, jewellery or premium watches preferred.
  • Impeccable personal presentation and a client-focused demeanour suited to high-jewellery environments.
  • Proven aptitude for high-value cash and POS transactions and strict adherence to security procedures.
  • Strong interpersonal skills with the ability to engage a discerning, international clientele.
  • Right to work in Hong Kong and flexibility to work retail hours including weekends and evenings.
  • Basic numeracy and organisational skills; attention to detail in stock handling and documentation.

Skills

Clienteling Luxury sales techniques Visual merchandising (boutique standards) Inventory control and stock reconciliation Point-of-sale (POS) operation and cash handling Event and VIP appointment support Product knowledge — high jewellery Discreet interpersonal communication

Experience

Typically 1–3 years of customer-facing experience in luxury retail, jewellery, watches or a related premium service environment is preferred.

Education

Secondary education or equivalent; vocational training in retail, hospitality or visual merchandising is advantageous.

Workplace

This position is based in Hong Kong, Hong Kong, China. Cerulean lists 234 open roles in Hong Kong, including 3 posted recently. The broader Hong Kong area accounts for 236 active listings on Cerulean, 3 of which are new. In China as a whole, Cerulean currently features 1.823 open positions, with 21 posted this week.

Culture

The maison prioritises craftsmanship, refined client service and a cultured workplace where discretion and team collaboration are paramount. Employees work within an atelier-like environment that values product knowledge, artistic heritage and elevated hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Assistant», «Client Relations Assistant», «Luxury Retail Associate», «Client Advisor Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.