Van Cleef & Arpels Assistant Client Experience Manager
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 20, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks Assistant Client Experience Manager in Hong Kong. Lead luxury client hospitality, events, and CRM strategy.
Role & Responsibilities
- Provide retail and online teams with standardised hospitality protocols, food and beverage management frameworks, and client experience tools whilst supporting boutique operations
- Define and implement tailored client treatment strategies aligned with regional objectives
- Coordinate and co-design local and international client events, in-boutique animations, and VIP hosting experiences in collaboration with internal teams and external vendors
- Adapt and deploy headquarters client gifting strategy locally, managing sourcing, campaign execution, and ROI analysis
- Monitor customer satisfaction metrics through Barometer and Mystery Shopping programmes, resolve outstanding feedback across channels, and partner with Training to address identified gaps
- Plan, structure, and manage the Client Experience activity budget in partnership with regional stakeholders
- Consolidate annual performance reports tracking event effectiveness, best practices, customer satisfaction trends, and client acquisition progress
Qualifications
- Solid CRM experience with luxury retail background preferred
- Ability to identify and assess opportunities aligned with maison strategy
- Demonstrated capacity to deliver selective, specific, and sincere feedback
- Leadership grounded in high ethical standards
- Fluency in English, Cantonese, and Mandarin Chinese
Skills
Experience
Solid experience in CRM environments, preferably within luxury retail operations. Demonstrated success in client engagement, event coordination, and experience management within high-end brand contexts.
Education
Not specified
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Coordinator», «Client Relations Manager», «Hospitality Operations Specialist», «Guest Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.