Van Cleef & Arpels Assistant Boutique Manager

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Seniority Manager
Posted Mar 16, 2026

Van Cleef & Arpels — Assistant Boutique Manager in Kuala Lumpur. Support boutique operations, lead client service and drive sales for the luxury maison.

Overview

Van Cleef & Arpels is a renowned maison of high jewelry and watchmaking, recognized for artisanal craftsmanship, exceptional gem-setting and refined design. As part of the Richemont group, the brand operates global boutiques that combine heritage savoir‑faire with a discreet, client-focused retail experience.

Role & Responsibilities

  • Support the Boutique Manager in day-to-day operations, ensuring seamless service delivery and adherence to brand standards.
  • Drive sales performance through proactive clienteling, VIP relationship management and execution of boutique commercial initiatives.
  • Coach, motivate and schedule boutique staff; lead training on product knowledge, sales techniques and after‑sales protocols.
  • Oversee stock control, receiving, merchandising and inventory reconciliation to minimise shrinkage and ensure product availability.
  • Execute visual merchandising directives and maintain an immaculate, brand‑consistent presentation of displays and windows.
  • Operate point-of-sale procedures, process transactions and ensure compliance with internal controls and cash-handling policies.
  • Prepare and analyse sales reports, track KPIs and support the Manager in local business planning and promotional activities.
  • Manage client appointments, bespoke service requests and follow-up to deliver personalised, high-touch customer experiences.

Qualifications

  • Proven leadership ability in a luxury retail environment with responsibility for coaching and supervising sales teams.
  • Strong commercial acumen with a track record of meeting or exceeding sales targets in premium or haute joaillerie segments.
  • Excellent interpersonal skills and professional presence appropriate for high-net-worth clientele and VIP service.
  • Fluent command of English required for client service and reporting; additional regional languages are an asset.
  • High standards of integrity, discretion and attention to detail in handling inventory and client data.

Skills

Clienteling Visual merchandising Inventory control and stock reconciliation POS (Point-of-Sale) operations CRM processes for luxury retail Team coaching and performance management Sales reporting and KPI analysis VIP and after-sales service management

Experience

Minimum three years' experience in luxury retail, with at least one year in a supervisory or assistant management role within boutique or high-end jewellery/watch retail.

Education

Secondary education required; tertiary qualification in retail management, business, hospitality or a related discipline preferred.

Workplace

The successful candidate will be located in Kuala Lumpur, Kuala Lumpur, Malaysia. 69 luxury roles are listed in Kuala Lumpur on Cerulean, 2 posted in the last 48 hours. Cerulean currently advertises 152 open roles in Malaysia, including 3 added in the last 48 hours.

Culture

The maison cultivates a culture of craftsmanship, meticulous service and understated elegance. Teams operate in a client-centric, collaborative environment where attention to detail, discretion and pride in artisanal excellence are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Deputy Boutique Manager», «Assistant Store Manager», «Retail Assistant Manager», «Boutique Deputy Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.