- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
The Valentino Team Manager executes the Store Manager’s business strategy, drives clienteling and store KPIs, and mentors and coaches the team across couture service, selling and customer experience. The role also develops team product knowledge, performance and career growth.
Role & Responsibilities
- Execute the business strategy set by the Store Manager and contribute to store performance through clienteling and achievement of performance KPIs.
- Act as a role model and mentor to the team, promoting couture service, strategic zoning, collaborative selling and One-to-One (OTO) appointments.
- Foster an employee-centric mindset and deliver a seamless customer experience across categories.
- Improve conversion, cross-selling, average transaction value (AVT) and upselling.
- Promote the use of digital tools and assets in customer experience and clienteling activities.
- Enable the team to develop and strengthen product knowledge through morning briefings and product training sessions.
- Coach team members to improve selling and clienteling skills, and work with the Store Manager to support the development of suitable career paths.
- Conduct effective regular one-to-one meetings with team members to support their growth and motivation.
Qualifications
- Demonstrated leadership that drives change while fostering strong teamwork.
- Effective management and coaching skills, including following up on performance, identifying opportunities for improvement, motivating team members and guiding them to exceed expectations.
- Transparent and effective communication skills.
- A thorough understanding of performance KPIs and the ability to develop and implement action plans to improve them.
- Strong product knowledge and storytelling ability.
Skills
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Sales Team Leader», «Store Sales Supervisor», «Retail Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.