Valentino Team Manager

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Orchestrate and guide the sales team through every phase of the Valentino client experience, driving sales performance through KPI achievement, coaching and feedback.
• Set individual sales and clienteling KPI targets for the team and monitor performance regularly.
• Ensure effective in-store execution of the clienteling strategy and team proficiency with digital assets, including Smart XP and MY-V XP.
• Maintain expert knowledge of Valentino creations, communicate their stories through compelling storytelling, and serve as the store team’s reference for product knowledge and storytelling techniques.
• Ensure the sales team follows product care guidelines.
• Ensure adherence to company policies and procedures, using digital tools and systems effectively, including Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App.
• Ensure the sales team maintains stock organization.
• Partner with store operations on stock counts, product inbound and outbound planning, and implementation of standards to preserve product safety.
• Support compliance with administrative tasks, including documentation, filing and archiving.
• Collaborate with the in-store and visual merchandising teams, liaise with the In-Store Visual to follow display guidelines, and verify and report relevant information to the store.
• Work with the Store Manager to develop action plans that improve sales performance and client experience based on mystery shopping results and VOC feedback.
• Coordinate team schedules and allocate duties according to in-store traffic needs.
• Implement zoning strategies to support effective client handling and product safety.
• Ensure thorough onboarding and ongoing training on Valentino guidelines, products and client experience; work with the training team to address specific needs.
• Provide ongoing coaching and feedback to improve team performance against client experience standards and results, identifying quick-fix actions where needed.
• Hold monthly touch-base meetings with the sales team to discuss performance, address challenges, set goals and foster collaboration.
• Assist the Store Manager in identifying relevant business and team topics for the morning brief and deliver it effectively.
• Support the sales team in connecting with, managing and retaining VIP and top-spender clients, handling sensitive situations as needed.

Skills

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.