- Location
- Palm Beach Florida USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $30–33/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
The Team Leader serves as a brand ambassador for Valentino, delivering exceptional client experiences whilst driving sales performance across the boutique. This full-time position partners closely with store leadership to develop the sales team, maintain operational excellence, and foster strong client relationships. The successful candidate will manage day-to-day floor operations, lead clienteling initiatives, mentor team members, and ensure seamless execution of all store protocols and visual merchandising standards.
Role & Responsibilities
- Drive sales achievement and contribute to overall store sales objectives whilst meeting individual sales targets
- Develop and retain existing clients whilst recruiting new prospects through strategic engagement across walk-in, private appointments, and distance sales channels
- Collect and maintain client data, enriching the prospect database whilst ensuring current client information remains accurate and current
- Demonstrate mastery of Valentino product collections and communicate compelling storytelling around each creation
- Ensure full compliance with operational guidelines, including after-sales assistance, product transfers, and stock management
- Support execution of operational and administrative tasks such as cycle counts, stock takes, and product receiving procedures
- Utilize company systems including Smart XP, MY-V XP, PRISM, SAP, and the Training App to implement store policies and procedures
- Collaborate with in-store and visual merchandising teams to ensure display compliance and provide relevant reporting to store management
- Execute CRM calling campaigns, prospect registration, and conversion rate initiatives under store management direction
- Actively support Client Advisors during sales partnerships and one-to-one appointment activities
- Manage sensitive situations including boutique returns, end-of-season processes, client complaints, and repairs
- Facilitate onboarding for new team members and serve as a training reference point
- Coordinate shift schedules and delegate duties to Client Advisors in collaboration with store management
Qualifications
- Proven experience in luxury retail or high-end customer service environments
- Demonstrated excellence in sales performance and client relationship management
- Strong knowledge of luxury fashion and accessories products
- Experience leading or supporting a retail team
- Proficiency with retail management systems and point-of-sale software
- Exceptional interpersonal and communication skills
- Ability to manage multiple priorities and maintain operational standards
Skills
Experience
Minimum 2–3 years of experience in luxury retail sales or a leadership role within a boutique environment, with demonstrated success in client acquisition, retention, and sales performance. Prior experience supporting or managing a retail team is highly desirable.
Education
High school diploma or equivalent; additional education in fashion, luxury goods, or business management is advantageous.
Workplace
The successful candidate will be located in Palm Beach, Florida, USA, with easy access to Miami.
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Compensation
The base compensation for this position ranges from USD 30 to USD 33 per hour.
Benefits
Competitive benefits package; Paid Time Off (PTO); paid sick time; 401(k) plan; career growth and development opportunities; commission opportunity on client sales; opportunity to build career within a top-tier luxury boutique environment.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Team Lead», «Floor Lead», «Client Experience Manager», «Boutique Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.