- Location
- Forte dei Marmi Tuscany Italy
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €35,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a Team Leader for the Forte dei Marmi boutique to represent the brand while orchestrating all facets of the client experience. The incumbent will support the sales team, coordinate in-store operations, and partner with store management to ensure flawless execution of brand standards, sales targets, and KPI achievement. Responsibilities span clienteling, product expertise, operational compliance, team coordination, and training facilitation across a luxury retail environment.
Role & Responsibilities
- Embody brand values and represent Valentino to clients at all touchpoints, ensuring a premium retail experience
- Achieve individual sales targets and drive store-wide sales objectives while monitoring KPI correlation across the client journey
- Develop and retain existing clientele while recruiting new potential clients through walk-in, private appointments, distance sales, and partnership channels
- Acquire and maintain client data, enriching prospect databases and supporting CRM initiatives
- Master product knowledge and deliver compelling storytelling around Valentino creations
- Execute all operations in full compliance with guidelines, including after-sales support, product transfers, stock management, and documentation
- Support inventory management through cycle counts, stock takes, receiving, transfers, and stock organization
- Utilize company systems effectively—Smart XP, MY-V XP, PRISM, SAP, Training App, and After Sales App
- Collaborate with in-store and visual merchandising teams to implement display guidelines and verify standards
- Execute CRM calling campaigns, prospect registration, conversion rate optimization, and cross-selling action plans
- Facilitate sales partnership initiatives and OTO (one-to-one) appointments, actively assisting the Client Advisors team
- Manage sensitive situations including boutique returns, end-of-season processes, client complaints, and repair coordination
- Onboard new hires and serve as a training reference point for team development
- Assign duties, coordinate shift schedules, and manage team responsibilities in collaboration with store management
Qualifications
- Demonstrated experience in luxury retail sales or team leadership
- Proven expertise in client relationship management and clienteling
- Strong understanding of luxury product knowledge and brand representation
- Proficiency with retail systems and point-of-sale platforms
- Ability to drive sales performance and achieve KPIs consistently
- Exceptional interpersonal and communication skills
- Problem-solving capability with a solution-oriented mindset
- Capacity to manage multiple operational and administrative tasks simultaneously
Skills
Experience
Minimum 3–5 years of experience in luxury retail, preferably in a supervisory or team leadership capacity. Hands-on experience with clienteling strategies, sales target achievement, and multi-system operational environments is essential. Prior experience managing team dynamics, training, and sensitive customer situations is highly valued.
Education
Secondary education (Diploma di Scuola Secondaria di Secondo Grado) or equivalent; vocational training in retail management or luxury goods is advantageous.
Workplace
This position is based in Forte dei Marmi, Tuscany, Italy, within easy reach of Florence.
Explore jobs in Tuscany or in Italy.
Compensation
The base compensation for this position is EUR 35,000 per annum.
Benefits
Applicable National Collective Labor Agreement (CCNL Commercio); variable commission structure.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Sales Team Supervisor», «Boutique Operations Lead», «Client Experience Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.