Valentino Store Operations Manager

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Manage the cascading of retail operation manuals with effective training of the store team
• Ensure proper control over the execution of retail operation policies and procedures and act as guarantor of their implementation
• Ensure effective organization of sellable products in the store to support the sales process and minimize client waiting time
• Oversee the ordering process and management of non-sellable products including stationery, packaging, and uniforms to guarantee proper brand representation while optimizing costs
• Ensure timely management of product intake and outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service
• Oversee omnichannel-related activities (ship from store, buy on behalf, click and reserve) and ensure they are followed up according to agreed service levels
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, Microsoft Office) to streamline store front-end and back-end activities
• Guarantee regular execution of cycle counts and stock-takes involving the store team with clear roles and responsibilities
• Ensure proper reconciliation of stock discrepancies and promptly share any stock loss, theft cases, or abnormal stock adjustment cases for approval
• Define action plans to improve performance through loss prevention activities and regular audits of stock movements
• Implement solid control over merchandise by promptly identifying defective or damaged items
• Ensure proper product handling and care to avoid damages and missed sales opportunities
• Assist team members in managing after-sales processes including client returns, repairs, and complaints while ensuring utmost client care
• Oversee audits of POS usage and back-office activities to ensure compliance with global and local procedures
• Support the Store Manager with monitoring of retail costs for back-end activities and identification of cost-saving opportunities
• Oversee collateral activities such as cleaning and security to ensure service levels meet company standards
• Ensure colleagues use company assets and facilities with full respect and care and promptly inform maintenance teams of maintenance needs
• Stay informed of loss prevention challenges and collaborate with relevant departments to address and resolve them
• Train, nurture, and motivate the team to achieve the highest level of efficiency while creating a stimulating and results-oriented work environment
• Add value to the hiring and onboarding of all back-of-house teams while educating and training them on operational standards and inventory management

Qualifications

• Expertise in managing back-of-house operations and ensuring compliance with guidelines
• Strong ability to maintain accurate inventory, oversee stockroom organization, and implement effective stock flow practices
• Competence in creating and supervising loss prevention action plans and conducting audits
• Proven leadership and team development experience in a luxury retail environment
• Advanced proficiency in retail management systems and POS software
• Excellent communication skills with ability to establish dialogue with corporate functions and external stakeholders

Skills

Experience

Proven experience in retail operations management within a luxury fashion environment, with demonstrated success in inventory management, back-of-house team leadership, and operational excellence. Experience with omnichannel retail processes and proficiency in retail management systems is essential.

Education

High school diploma or equivalent required; Bachelor's degree in Business Administration, Retail Management, or related field preferred.

Compensation

The base compensation for this position ranges from USD 70,000 to USD 75,000 per annum.

Benefits

Annual bonus opportunity, comprehensive medical, dental, and vision benefits, 401(k) retirement plan, parking assistance for Bal Harbour associates, paid time off and sick time, career growth and development opportunities within a leading global luxury fashion house

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.