- Location
- Los Cabos Baja California Sur Mexico
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks an experienced Store Manager to lead its new boutique opening in Los Cabos. This role demands a visionary leader capable of driving business strategy, fostering team excellence, and delivering exceptional client engagement in a luxury environment. The ideal candidate will be bilingual in English and Spanish and must possess a valid, unexpired visa (BBC, B-1/B-2).
Role & Responsibilities
- Maintain front-of-house presence and foster couture service mindset to ensure exceptional in-store experience
- Drive implementation of company strategies through coaching, motivation, and support of boutique team
- Develop and execute comprehensive store strategy annually, revisited quarterly, aligned with company objectives
- Drive sales performance to consistently achieve overall sales targets whilst ensuring operational integrity and monthly profitability
- Analyze and monitor store KPIs regularly, devising and implementing robust action plans to meet and exceed targets
- Cultivate motivating and inclusive team environment that values diversity, fosters mutual respect, and encourages teamwork
- Provide direct, actionable feedback with managerial courage; address personnel challenges head-on in partnership with Retail Director and HRBP
- Commit to professional growth of each team member, preparing them for future advancement and succession planning
- Manage talent recruitment, retention, and career development in partnership with HR and Talent Acquisition
- Implement clienteling mindset and client loyalty programs, developing relationships from entry-level clients to VICs
- Maintain and develop external relations with network and prestigious clients and partners to promote brand loyalty
- Manage client database including assignment and reassignment; develop direct marketing actions towards loyal and inactive clients
- Ensure inclusion of digital tools and assets in client journey and clienteling routine
- Oversee all operational policies and procedures to minimize loss and optimize store performance
- Manage inventory activities, cash, and payment systems according to company procedures and policies
- Guarantee end-of-season returns and product transfers; manage store accountancy and audit procedures
- Partner with merchandising and buying teams to ensure relevant products drive revenue
- Liaise with HQ Visual Merchandising; verify VM strategy execution and report effectiveness in terms of sales
- Report weekly to Valentino Leadership team on sales trends and opportunities to increase performance
Qualifications
- Minimum 5 years of experience in Store Management or leadership role
- Bilingual fluency in English and Spanish
- Valid, unexpired visa (BBC, B-1/B-2)
- Proven track record in achieving results and team development
- Excellent knowledge of product and client journey
- Strong business acumen with understanding of store performance and KPIs
- Demonstrated ability to develop relationships with clients, team, and business stakeholders
- Excellent organizational and time management skills
- Proficiency in all store sales and operations systems
Skills
Experience
Minimum 5 years of experience in store management or a leadership role, preferably within luxury retail or department store environments. Proven ability to drive business results, develop high-performing teams, and cultivate strong client relationships in a fast-paced luxury setting.
Education
Bachelor's degree preferred but not required.
Workplace
This position is based in Los Cabos, Baja California Sur, Mexico.
Explore jobs in Mexico.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Luxury Boutique Director», «Sales Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.