Valentino Store Manager

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Maintain a strong front-of-house presence and foster a couture service mindset throughout the boutique
• Drive implementation of company strategies through coaching and motivating the boutique team
• Develop and execute comprehensive annual store strategy, revisited quarterly, aligned with company objectives
• Drive and maximize sales performance to consistently achieve overall sales target objectives
• Regularly analyze and monitor store KPIs, devising robust action plans to meet and exceed targets
• Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity
• Cultivate a motivating and inclusive environment that values diversity and fosters teamwork
• Provide direct and actionable feedback; manage conflict with managerial courage and professionalism
• Commit to professional growth of each team member and prepare them for future advancements
• Set SMART goals and ensure optimal staffing schedules to maximize team performance
• Build and retain the best team through recruitment and talent development with HR support
• Oversee all recruiting activities in partnership with HR and Talent Acquisition
• Implement clienteling strategies to develop client loyalty and retention from beginners to VICs
• Maintain and develop external relations with prestigious clients and partners to promote brand loyalty
• Manage the client database, ensuring client assignment and promoting brand loyalty according to CRM requirements
• Ensure inclusion of digital tools and assets in the client journey and clienteling routine
• Transform customer interactions into meaningful relationships through robust client development strategy
• Stay informed on all operational policies and procedures to minimize loss and optimize store performance
• Manage inventory activities and is responsible for results
• Manage cash and payment systems per company procedures and policies
• Deal with store accountancy recurring audits and ensure administration procedures are respected
• Guarantee store maintenance to ensure furnishings, machinery, and tools remain efficient
• Monitor the correct rotation of products in alignment with store sales potential
• Liaison with Visual Merchandising team to verify guidelines execution and report effectiveness
• Ensure visual criteria and guidelines execution in-store; oversee order and cleaning of windows and displays

Qualifications

• Minimum 5 years of experience in Store Management or leadership role
• Proven track record in achieving results and team development
• Excellent knowledge of product and client journey
• Strong business acumen and understanding of store performance and KPIs
• Proactive in identifying business opportunities and proposing action plans
• Positive and effective team management skills with ability to motivate teams
• Excellent organizational, follow-up, and time management skills
• Demonstrates confidence and ability to develop relationships with clients, teams, and business stakeholders
• Clear and concise communication skills—verbal and written
• Proficient in all store sales and operations systems
• Luxury department store management experience preferred

Skills

Experience

Minimum 5 years of experience in store management or a leadership role within retail or luxury hospitality. Preferred experience in luxury department store environments demonstrates understanding of high-end clientele expectations and brand positioning.

Education

Bachelor's degree preferred, not required.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.