- Employment
- Contract
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 5, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
The Senior Client Advisor represents Valentino’s brand values and leads the client experience, sales, clienteling and operational execution while mentoring junior colleagues. The role is fixed-term and based in Venice.
Role & Responsibilities
- Represent Valentino’s brand values and deliver the client experience from preparation through retention.
- Lead by example and mentor junior colleagues to achieve exceptional client service and sales performance.
- Exceed individual sales targets and contribute to store sales objectives through proactive client engagement and strategic selling.
- Understand how each stage of the client experience relates to its KPIs; use advanced styling to support cross-selling and increase average transaction value.
- Retain existing clients and recruit new and prospective clients.
- Develop tailored engagement strategies for client segments and provide personalized experiences across walk-ins, private appointments, distance sales and partnerships.
- Collect data from prospective clients and maintain and update the existing client database.
- Maintain expert knowledge of Valentino creations and communicate product stories effectively; serve as a store reference for product knowledge and storytelling techniques.
- Comply with operational guidelines, including after-sales assistance, product transfer requests and consignment processes.
- Support operational and administrative tasks, including cycle counts, stock takes, product receiving and documentation management.
- Use company tools and systems to streamline store activities and support junior colleagues in using them effectively, where applicable.
- Share relevant information, insights and recommendations with store management to improve operations and client engagement strategies.
Qualifications
- Demonstrated mastery of the client experience, sales performance and clienteling.
- Expert knowledge of Valentino creations and effective product storytelling.
Skills
Workplace
The successful candidate will be located in Venice, Veneto, Italy.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.