Valentino Senior Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Represent Valentino as a senior brand ambassador, embodying its values and mastering every stage of the client experience, from preparation through retention.
• Lead by example and mentor junior colleagues to deliver exceptional client service and sales performance.
• Exceed individual sales targets and contribute to store sales objectives through proactive client engagement and strategic selling.
• Understand how each stage of the client experience relates to its KPIs; use advanced styling techniques to support cross-selling and increase average transaction value.
• Retain existing clients and recruit new and prospective clients.
• Develop tailored engagement strategies for different client segments and deliver personalized experiences across walk-ins, private appointments, distance sales and partnerships.
• Collect data from prospective clients, enrich the prospect database, and maintain and update client records.
• Maintain expert knowledge of Valentino creations and communicate their stories through compelling storytelling; serve as a store reference for product knowledge and storytelling techniques.
• Comply with operational guidelines covering after-sales assistance, product transfer requests and consignment processes.
• Support operational and administrative tasks, including cycle counts, stocktakes, product receipt and documentation management.
• Use Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App to streamline store activities, and support junior colleagues in using these tools where applicable.
• Share relevant information, insights and recommendations with store management to improve store operations and client engagement strategies.
• Foster collaboration and a supportive team environment, contributing to shared success.
• Guide and empower colleagues, encouraging continuous learning and development.
• Communicate clearly, empathetically and adaptably to promote alignment and understanding among stakeholders.
• Apply comprehensive operational knowledge to drive efficiency and excellence in daily activities.
• Anticipate needs and challenges and propose forward-thinking solutions to improve performance and client satisfaction.

Skills

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.