- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
The Senior Client Advisor delivers couture service across all product categories, drives store sales through clienteling and KPI performance, and coaches fellow advisors. The role also builds client partnerships through One-to-One appointments, uses digital tools in sales and clienteling, and supports product management, replenishment, display, and store operations.
Role & Responsibilities
- Deliver exceptional clienteling and contribute to store sales by achieving KPIs, including conversion, cross-selling, average transaction value (AVT), upselling, and strategic zoning.
- Provide the highest level of couture service across all product categories.
- Coach and support other Client Advisors in customer service skills and KPI improvement to strengthen team results.
- Build client partnerships and drive sales through One-to-One (OTO) appointments.
- Use digital tools actively and effectively in sales and clienteling activities.
Qualifications
- Demonstrate strong sales and clienteling skills.
- Work collaboratively and contribute to a team-oriented environment.
- Have strong communication and storytelling skills.
- Be able to sell across all product categories.
- Have strong product knowledge and support the team with product management, replenishment, and display.
- Contribute to smooth store operations.
Skills
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Clienteling Advisor», «Senior Luxury Retail Advisor», «Senior Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.