Valentino Senior Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Exceed individual sales targets and contribute to overall store sales objectives through proactive client engagement and strategic selling.
• Understand how each stage of the client experience relates to its KPIs; use advanced styling techniques to drive cross-selling and increase average transaction value.
• Retain existing clients and recruit new and prospective clients; create tailored engagement strategies for different client segments across walk-ins, private appointments, distance sales and partnerships.
• Collect data from prospective clients, enrich the prospect database, and maintain and update client records.
• Master the client journey and build long-term client relationships through proactive engagement with existing and prospective clients.
• Deliver Valentino Couture Service impeccably throughout sale preparation, welcome, client discovery, product presentation, closing and farewell.
• Understand CRM targets and actively contribute to achieving them; implement personalized outreach campaigns and use available clienteling tools to complete CRM tasks within required timeframes.
• Capture client data consistently and record qualitative information; know the customer portfolio, including the VVICs and VICs under the advisor’s care.
• Consistently work toward assigned sales, KPI and CRM targets.
• Discover clients’ needs and guide them across all brand categories; use current fashion and seasonal trends to curate looks.
• Develop strong product and fit knowledge through company training, tools and in-store employee fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise and creating a welcoming environment; stay informed about new arrivals, seasonal trends and store events.
• Maintain expert knowledge of Valentino creations, communicate their stories effectively and serve as a resource for store colleagues on product knowledge and storytelling.
• Comply with operational guidelines covering after-sales assistance, product transfer requests and consignment processes; support cycle counts, stock takes, product receiving and documentation management.
• Use Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App to streamline store activities, and support junior colleagues in using these tools when applicable.
• Assist with sales and after-sales activities, including boutique returns, end-of-season processes, customer returns, repairs and complaints.
• Maintain products and replenish the sales floor; understand warehouse stock across categories to restock shelves and maximize sales.
• Partner with the team to support seamless daily store operations and uphold presentation standards.
• Coordinate with the Visual team to follow display guidelines and verify and report relevant information to store management.
• Share relevant information, insights and recommendations with store management to improve operations and client engagement strategies.
• Mentor junior colleagues to strengthen client service and sales performance.

Qualifications

• At least 4–5 years of experience working in luxury retail.
• Demonstrated ability to foster teamwork and contribute to collective success.
• Ability to guide and empower colleagues and promote continuous learning and development.
• Clear, empathetic and adaptable communication with stakeholders.
• Strong understanding of operational processes and the ability to drive efficiency in daily operations.
• Proactive problem-solving skills, anticipating needs and challenges and proposing solutions that improve performance and client satisfaction.

Skills

Experience

At least 4–5 years of experience working in luxury retail.

Compensation

The base compensation for this position ranges from USD 28 to USD 30 per hour.

Benefits

Commission; competitive benefits package; paid time off (PTO); 401(k) retirement plan with company benefits; career growth opportunities; inclusive and collaborative work environment.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.