Valentino Senior Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Develop store business through excellent clienteling and KPI performance, including conversion, cross-selling, average transaction value, upselling and strategic zoning.
• Master and model the Client Journey and create customer emotion and desire.
• Engage existing and prospective clients according to the weekly plan set by Store Management.
• Deliver excellent Valentino Couture Service across all categories.
• Achieve sales performance and KPIs above the store average; the source gives separate thresholds for flagship and free-standing stores and department stores, but the figures are shown as “xxK.”
• Assist the Store Manager in developing external relations in accordance with company CRM requirements.
• Foster sales through partnerships and one-to-one appointments.
• Encourage the team to sell through unconventional opportunities.
• Mentor other Client Advisors on the Client Journey and KPI improvement, and contribute as a key team player.
• Participate proactively in store and department meetings by sharing information, sales objectives and KPIs.
• Ensure compliance with company sales and after-sales procedures; assist the Team Manager and Store Manager in managing delicate situations.
• Share qualitative and quantitative product information to help prevent potential stock issues.
• Ensure measures are in place to safeguard valuable products, materials and furnishings on the sales floor and in the stockroom.
• Ensure compliance with administrative and operational procedures.
• Stay up to date with head-office visual criteria, verify that guidelines are implemented in store, and maintain the order and cleanliness of windows and internal displays.
• When no Operations Headcount is present, actively carry out operational tasks, including shipping and receiving.

Qualifications

• Demonstrate couture manners and empathy as a role model.
• Embrace and communicate Valentino’s values through emotional engagement with customers.
• Bring a human touch and empathy to client interactions.
• Believe in the brand story and mission.
• Embody the brand’s values and attitudes, establish human connections with customers, and adapt empathetically to individual needs and situations.
• Stay informed about developments in the brand’s global and local universe.
• Demonstrate proven selling and clienteling skills.
• Have strong product and category knowledge to support team training in sales, product care, replenishment and display.
• Contribute as a key team player and support the store’s effective operations.
• Apply transactional skills to respond to client requests and enable sales.
• Apply consultative selling skills to close sales and drive upselling and cross-selling.
• Enrich the customer experience and perceived value through brand storytelling, embodying the brand’s tone of voice, attitude and ethos.

Skills

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.