Valentino IT Workplace Service Delivery Specialist

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Valentino seeks an IT Workplace Service Delivery Specialist to manage and evolve IT services supporting retail, corporate, and industrial users across the global store network. The role encompasses operational coordination of support services, vendor management, and oversight of critical IT tools and processes, with particular emphasis on delivering seamless Digital Employee Experience (DEX) through AI-powered solutions. The candidate will oversee the complete store lifecycle—from openings and relocations to closures—ensuring end-to-end visibility across applications, infrastructure, connectivity, and point-of-sale systems while collaborating with cross-functional teams to maintain alignment between in-store and corporate technology platforms.

Role & Responsibilities

• Coordinate and monitor IT Workplace services supporting the Retail business, ensuring consistent service quality and performance across all locations
• Manage IT vendors, including Service Desk providers and technology partners, with focus on SLA compliance and service excellence
• Oversee the evolution and governance of the ITSM platform, maintaining process documentation and configuration standards
• Manage and continuously improve existing ITIL processes, including Change Management and Demand Management
• Monitor service KPIs and SLAs to ensure service quality and performance against defined metrics
• Support IT Workplace projects, including rollouts, new tools, and self-service portals
• Oversee IT services supporting the store network, ensuring end-to-end visibility across applications and operational processes
• Manage IT aspects of the store lifecycle, including site readiness, connectivity, hardware deployment, POS setup, go-live activities, and decommissioning
• Coordinate vendors and collaborate with Retail IT teams (Digital Applications, POS Applications, etc.) to ensure successful delivery and issue resolution
• Contribute to alignment and consistency between in-store solutions and corporate technology platforms
• Act as the operational point of contact for Retail and Store Operations stakeholders
• Manage the device lifecycle across the organization
• Support the definition and adoption of AI and automation solutions for service management and monitoring

Qualifications

• Minimum 2–3 years of experience in IT Workplace, End User Computing, or Service Delivery roles with significant Retail exposure
• Hands-on experience with ITSM platforms, preferably ServiceNow and/or HaloITSM
• Demonstrated proficiency with Microsoft 365, Entra ID, and Intune
• Working knowledge of Microsoft Teams and collaboration tools
• Familiarity with AI-powered productivity and support tools (Microsoft Copilot, ChatGPT, Claude, etc.)
• Knowledge of retail systems and POS solutions (both hardware and software) with solid understanding of in-store operations
• Understanding of Retail processes and the store lifecycle (openings, relocations, and closures)
• Knowledge of ITIL processes (including Change Management and Demand Management) and/or relevant certifications
• Fluent command of English with willingness to travel across Italy and Europe

Skills

Experience

Minimum 2–3 years of progressive experience in IT Workplace, End User Computing, or Service Delivery roles with significant exposure to retail operations and multi-site environments. Candidates should demonstrate a proven track record of managing vendor relationships, optimizing support services, and successfully coordinating complex IT projects in fast-paced, geographically distributed organizations.

Education

No specific formal education requirement stated; however, ITIL certification (Foundation or higher) or equivalent professional certifications in IT Service Management are preferred.

Workplace

Compensation

The base compensation for this position is EUR 35,000 per annum.

Benefits

Annual bonus opportunity in accordance with Company internal agreement; smart working arrangements; meal vouchers; private health insurance; benefits in accordance with the applicable National Collective Labor Agreement (CCNL Tessile Industria) and by law.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.