- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €50,000/year
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks an IT Infrastructure Service Manager to lead continuous improvement initiatives across infrastructure operations, enhancing reliability, availability, security, and operational efficiency. The role bridges internal technical teams and external technology partners to evolve the IT operating model through strengthened monitoring capabilities, preventive maintenance, automation, and adoption of AI-based solutions, with particular focus on Problem Management, vendor coordination, and cyber resilience alignment.
Role & Responsibilities
- Define and lead continuous improvement initiatives within Infrastructure Operations
- Analyze operational trends, recurring incidents, and systemic issues to identify preventive and corrective actions
- Drive improvements in the reliability and availability of IT services
- Oversee the evolution of monitoring and observability platforms
- Define and monitor operational KPIs
- Collaborate with infrastructure teams and vendors on preventive maintenance plans
- Identify automation opportunities through traditional tools and AI solutions
- Support the adoption of AI and Generative AI technologies
- Coordinate Problem Management and Root Cause Analysis activities
- Partner with the Cyber Security team to enhance infrastructure resilience
- Monitor vendor performance and drive continuous improvement plans
Qualifications
- Minimum 5 years of experience in IT Infrastructure, IT Operations, or Service Management
- Experience in structured international environments
- Experience coordinating vendors and outsourced service providers
- Knowledge of enterprise IT infrastructures
- Knowledge of ITIL processes and Service Management best practices
- Experience with ITSM platforms, preferably ServiceNow
- Experience with monitoring and observability tools
- Knowledge of Microsoft Azure and AWS
- Familiarity with automation technologies and tools
- Knowledge of Vulnerability Management processes
- Understanding of Patch Management and Security Monitoring
- Familiarity with cyber risk management and operational resilience principles
- Experience using AI and Generative AI tools in a professional environment
- Ability to identify practical AI use cases within Infrastructure Operations
- Understanding of opportunities and risks associated with AI adoption
Skills
Experience
Minimum 5 years of experience in IT Infrastructure, IT Operations, or Service Management, preferably within structured international environments. Demonstrated experience coordinating vendors and outsourced service providers, with proven expertise in ITIL processes, Service Management best practices, and continuous improvement methodologies.
Education
Bachelor's degree in Computer Science, Computer Engineering, Telecommunications Engineering, or a related field.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 50,000 per annum.
Benefits
Smart working arrangements, meal vouchers, private health insurance, annual bonus opportunity in accordance with Company internal agreement, benefits under applicable National Collective Labor Agreement (CCNL Tessile Industria).
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Infrastructure Operations Manager», «IT Services Reliability Manager», «IT Operations Service Lead», «Infrastructure Continuous Improvement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.