Valentino E-Commerce Project and Service Specialist

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Support the stability, evolution and continuous improvement of the e-commerce platform across service management and project delivery.
• Coordinate bugs and incidents end to end, ensuring appropriate prioritisation, timely resolution and compliance with agreed SLAs.
• Analyse recurring or high-impact issues, coordinate Root Cause Analysis and drive the definition and implementation of structural solutions.
• Own platform enhancements from business requirements definition and refinement through implementation and post-release monitoring.
• Analyse service performance and ticket trends to identify recurring issues, improvement opportunities and preventive actions.
• Coordinate assigned technical activities during critical business periods, including Markdown Campaigns, New Collection Launches and Fashion Shows, ensuring readiness and timely handling of critical issues.
• Coordinate directly with internal teams and external technology partners, assess proposed solutions and follow up on priorities, activities and commitments.
• Identify and implement improvements to platform stability, operational processes, service quality and team efficiency.
• Contribute to the development of operational processes, documentation and Service Management practices.
• Manage assigned e-commerce projects and workstreams, coordinating Business, UX, IT and external partners from requirements definition through delivery.
• Own assigned projects or workstreams, coordinating scope, milestones, dependencies and timelines.
• Coordinate and govern business and technical requirements throughout the project lifecycle, aligning business needs with technical feasibility.
• Orchestrate activities across Business, IT, UX and external technology partners.
• Monitor progress, dependencies and deliverables, identify blockers proactively and ensure appropriate escalation.
• Identify project risks and contribute to priorities and trade-offs to safeguard delivery and platform stability.
• Coordinate testing, defect resolution, release readiness and post-release monitoring for assigned initiatives.
• Prepare project status updates, manage documentation and monitor decisions, risks and actions.
• Contribute to the development of project delivery methods and cross-team collaboration models.
• Progress towards autonomous end-to-end initiative management and ownership of broader Service Management scopes.
• Act as a point of reference for Business and IT within assigned scopes, with increasing autonomy in setting priorities and defining solutions.
• Anticipate risks, critical issues and improvement opportunities; manage vendors and stakeholders directly.
• Contribute actively to the development of the e-commerce Service Management and Project Management model.

Qualifications

• Experience and/or aptitude for digital project roles in dynamic, innovative environments such as startups, corporate digital divisions, consulting firms or software houses.
• Degree in Economics, Engineering, Technology or a related field.
• Knowledge of project management methodologies.
• Ability to engage with varied professional profiles, from Business stakeholders to technical teams.
• Excellent analytical and synthesis skills, with the ability to maintain an overall view.
• Sensitivity to user and customer needs.
• Strong organisational and problem-solving skills.
• Excellent teamwork skills and ability to foster cross-functional relationships.
• Knowledge of, curiosity about and passion for technology and digital environments.
• Strong results orientation and ability to overcome obstacles.
• Strong interpersonal and communication skills.
• Organisational skills and a strong sense of priorities.
• Professional ethics and integrity.
• Good written and verbal communication skills.
• Good knowledge of English.

Skills

Education

Degree in Economics, Engineering, Technology or a related field.

Benefits

Smart working arrangements and meal vouchers, in addition to benefits and initiatives provided under the applicable Tessile Industria National Collective Labour Agreement (CCNL) and by law, in accordance with company policies.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.