- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 11, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino is seeking a Counter Manager in Wuxi to lead a beauty retail team, drive sales and service, manage consumer relationships, and oversee counter operations, inventory, and compliance. The role includes coaching and developing the team, managing staffing and performance, and applying brand and product knowledge; it is full-time.
Role & Responsibilities
- Lead and motivate the team to achieve sales targets.
- Manage sales performance by guiding the team to meet targets and overseeing the allocation and tracking of performance indicators.
- Raise counter service standards, deliver an excellent consumer experience, and strengthen consumer relationships.
- Manage consumer relationships at the counter and develop plans to retain existing clients and attract new ones.
- Maintain strong working relationships with department stores and shopping centres, support their activities, and strengthen the brand’s reputation in the retail area.
- Monitor market trends and competitors, identify the counter’s strengths, and develop sales opportunities.
- Oversee compliance with company policies at the counter and among team members, and uphold the brand image.
- Operate and maintain beauty retail systems, beauty equipment, and digital tools used at the counter.
- Manage counter merchandise and inventory, ensuring accurate stock counts and records.
- Monitor team performance, identify gaps, support team training, recommend solutions, and coach team members.
- Manage, motivate, and develop team members.
- Ensure staffing levels meet counter business needs and allocate schedules and tasks appropriately.
- Communicate effectively with team members, relay information in both directions, build team loyalty, and foster openness, collaboration, and high morale.
- Maintain knowledge of the brand and its products; uphold brand culture and values; understand beauty-market and consumer trends; follow company and brand policies and procedures; use digital tools; and apply BA team-management processes and guidelines, including knowledge of the employee handbook.
- Plan and implement counter business plans; manage counter sales performance; maintain a customer-centric approach; oversee retail operations; coach the team and manage performance; foster teamwork; and communicate and collaborate effectively.
Qualifications
- Enthusiasm for the beauty retail industry.
- Strong communication and clear presentation skills.
- Strong people-management skills.
- A strong service orientation.
- Thoughtful, goal-oriented approach to career development and resilience at work.
- At least 2 years of related work experience preferred.
Skills
Experience
At least 2 years of related work experience preferred.
Workplace
The successful candidate will be located in Wuxi, Jiangsu, China.
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Benefits
Brand-specific professional training and a comprehensive group training system; performance bonuses; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.