- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 5, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino is seeking a Counter Manager in Suzhou to lead a beauty retail team, drive counter sales and service, manage client relationships, operations, inventory and compliance, and develop team performance. The role includes brand-specific and group training, performance bonuses, statutory social insurance and housing fund, supplementary medical insurance, regular company benefits, and paid annual and sick leave.
Role & Responsibilities
- Lead and motivate the team to achieve sales targets.
- Manage and track performance indicators, allocate targets, and coach the team to meet sales objectives.
- Improve counter service standards, deliver an exceptional consumer experience, and strengthen consumer relationships.
- Manage counter consumer relationships and develop plans to retain existing clients and attract new ones.
- Maintain strong relationships with department stores and shopping centres, support their initiatives, and strengthen the brand’s reputation in the trading area.
- Monitor market trends and competitors, identify the counter’s strengths, and develop sales opportunities.
- Oversee counter and team compliance with company policies and maintain the brand image.
- Use and maintain beauty retail systems, beauty equipment, and digital tools.
- Manage counter merchandise and inventory, ensuring accurate stock counts and records.
- Monitor team performance, identify gaps, support training, recommend solutions, and coach team members.
- Manage, motivate, and develop team members.
- Ensure staffing meets business needs and allocate schedules and tasks appropriately.
- Communicate effectively with the team, share information across levels, build loyalty, encourage openness and collaboration, and maintain high morale.
- Apply brand and product knowledge and uphold brand culture and values.
- Understand beauty-market and consumer trends, and apply company and brand policies and procedures.
- Use digital tools and apply BA team-management processes and guidelines, including familiarity with the employee handbook.
Qualifications
- Passion for the beauty retail industry.
- Strong communication skills and clear verbal expression.
- Strong people-management skills.
- Strong service orientation.
- Thoughtful, resilient, and goal-oriented about career development.
- At least 2 years of relevant work experience preferred.
Skills
Experience
At least 2 years of relevant work experience preferred.
Workplace
The successful candidate will be located in Suzhou, Jiangsu, China.
Explore jobs in China.
Benefits
Brand-specific professional training courses and a comprehensive group training programme; performance bonuses; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Supervisor», «Beauty Retail Team Leader», «Counter Supervisor», «Beauty Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.