Valentino Counter Manager

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Lead, coach and motivate the team to achieve sales targets; manage, allocate and track performance indicators.
• Raise service standards at the counter, deliver an exceptional consumer experience and strengthen consumer relationships.
• Manage counter consumer relationships and develop plans to retain existing clients and attract new ones.
• Maintain positive partnerships with department stores and shopping centres, support their initiatives and build the brand’s reputation in the trade area.
• Monitor market trends and competitors, identify the counter’s strengths and develop sales opportunities.
• Oversee compliance with company policies at the counter and among team members, and uphold the brand image.
• Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
• Manage counter products and inventory, ensuring accurate stock counts and records.
• Track team performance, identify gaps, coordinate training, recommend solutions and coach team members.
• Manage, motivate and develop team members.
• Ensure staffing meets the counter’s business needs and allocate schedules and duties appropriately.
• Communicate effectively with the team, relay information in both directions, strengthen team loyalty, encourage openness and collaboration, and sustain high morale.
• Demonstrate brand and product knowledge; uphold brand culture and values; understand beauty market and consumer trends; follow company and brand policies and procedures; use digital tools; and apply BA team-management processes and guidelines, including familiarity with the employee handbook.

Qualifications

• A passion for the beauty retail industry.
• Strong communication and clear articulation.
• Strong people-management skills.
• A strong service orientation.
• Thoughtful, career-oriented and resilient in the face of work challenges.
• More than 2 years of relevant experience preferred.

Skills

Experience

More than 2 years of relevant experience preferred.

Benefits

Professional brand training and the group’s training programme; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases and free products; paid annual leave and sick leave.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.