Valentino Concession Store Manager

Role & Responsibilities

• Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a 'couture service' mindset across all client interactions
• Drive implementation of company strategies by coaching, motivating, and supporting the team, ensuring strong adoption and understanding of Valentino corporate initiatives
• Act as a liaison between Valentino corporate leadership and department store management, ensuring transparent communication and strategic alignment
• Build and maintain relationships with department store stylist networks to drive brand recognition and revenue
• Partner with department store HR and Valentino Training Team to ensure proper product knowledge and sales training for all team members
• Drive and maximize sales performance to consistently achieve overall sales targets while maintaining operational integrity and monthly profitability plans
• Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed financial targets
• Craft a comprehensive annual store strategy, revisited monthly and quarterly, to align with commercial targets and broader company objectives
• Collaborate cross-functionally to ensure seamless execution of business plans and identify opportunities to enhance performance
• Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity
• Report weekly to Valentino Leadership on sales trends and implement strategic pivots to increase revenue
• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork
• Demonstrate managerial courage through direct, actionable feedback while maintaining professionalism and working with retail leadership on conflict resolution
• Commit to the professional growth of each team member, preparing them for future advancements and career development
• Ensure all staff adhere to high standards of professionalism regarding grooming, conduct, and brand representation
• Set SMART goals and optimize staffing schedules to maximize team performance while ensuring compliance with labor regulations
• Oversee all recruiting activities in partnership with HR and Talent Acquisition, building strong teams through talent retention and succession planning
• Organize regular store meetings and morning briefings to keep the team informed regarding performance and sales objectives
• Implement clienteling in the store, ensuring client engagement, recruitment, retention, and upgrading with attention to key domestic clients
• Maintain and develop external relationships with network partners, clients, and third parties to promote brand loyalty
• Manage the client database, including client assignment and reassignment, developing direct marketing actions toward loyal and inactive clients
• Ensure visual merchandising reflects strategy and guidelines, maintaining high standards of window displays and internal presentation
• Stay informed on all operational policies to minimize loss and optimize store performance
• Partner with merchandising and buying teams to ensure relevant products are stocked to drive revenue
• Monitor correct product rotation and inventory activities, ensuring alignment with store sales potential
• Guarantee end-of-season returns and product transfers while managing all inventory responsibilities
• Manage cash and payment systems in accordance with company procedures and policies
• Ensure compliance with administration procedures and timing for recurring audits and store accountancy

Qualifications

• Minimum 5 years of experience in Store Management or a leadership role
• Proven track record in achieving results and team development
• Excellent knowledge of product and client journey within luxury retail
• Strong business acumen with clear understanding of store and team performance metrics and KPIs
• Proactive in identifying business opportunities and proposing action plans
• Positive and effective team management skills with demonstrated ability to motivate teams
• Excellent organizational, follow-up, and time management skills
• Confidence and ability to develop strong relationships with clients, team members, and business stakeholders
• Clear and concise communication skills, both verbal and written
• Ability to prioritize tasks effectively and handle multiple projects with competing priorities
• Attention to detail while working under strict deadlines
• Proficiency in all store sales and operations systems
• Luxury department store management experience preferred

Skills

Experience

Minimum 5 years of progressive experience in retail store management or a leadership role. Preferred experience includes luxury department store concession management, particularly with premier fashion brands. Demonstrated success in driving sales performance, leading diverse teams, and building client relationships within a high-end retail environment.

Education

Bachelor's Degree preferred but not required.

Workplace

Compensation

The base compensation for this position is USD 100,000 per annum.

Benefits

10% annual performance bonus, clothing allowance, comprehensive benefits package, paid parking

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.