Valentino Client Service Intern
- Employment
- Internship
- Seniority
- Intern
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
Valentino Client Service Intern, Milan—support client experience operations, analytics, and administrative functions.
Role & Responsibilities
- Support monitoring and analysis of client service performance, including key service KPIs and SLAs
- Prepare Excel files and monitoring automatic dashboards
- Build monthly and quarterly reports for global and local markets
- Foster performance reviews in Excel or PowerPoint format for internal departments
- Participate in UAT activities and prepare technical and project documentation for delivery of new features, channels, and process enhancements
- Assist in tracking project activities and deliverables using project management tools such as Microsoft Planner
- Assist in maintaining and updating operational documentation including procedures and knowledge bases
- Support administrative and back-end activities related to client service operations including systems updates, user audits, escalation monitoring, invoice tracking, and back-office tasks
Qualifications
- Recent graduate or currently pursuing a Bachelor's or Master's degree in Economics, Statistics, Marketing, or related field
- Analytical skills and attention to detail
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Fluent in English; additional languages a plus
- Interest in client service, client experience, and service operations
- Proactive mindset with curiosity and eagerness to learn
- Ability to work in a fast-paced and collaborative environment
Skills
Experience
Recent graduate or currently enrolled in higher education; no prior professional experience explicitly required.
Education
Bachelor's or Master's degree in Economics, Statistics, Marketing, or a related field (current students acceptable).
Workplace
This position is based in Milan, Lombardy, Italy.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Operations Intern», «Service Operations Analyst Intern», «Client Success Support Intern», «Customer Service Operations Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.