- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $30–35/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 26, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a highly connected Client Relations Expert for its Rodeo Drive boutique to cultivate and grow a portfolio of VIC and high-spending clients, deliver personalized client experiences, and drive sales through client development and relationship management. The role supports clienteling, KPI performance, product storytelling, store operations, events, and colleague development. Compensation is $30–$35 per hour plus commission.
Role & Responsibilities
- Build, nurture, and manage relationships with the boutique’s highest-value clients, delivering exceptional, tailored experiences across all touchpoints.
- Analyze client behavior, preferences, and emerging trends, sharing strategic insights with Regional Client Engagement, Events, and CRM teams so local client nuances inform broader brand strategies.
- Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
- Understand the relationship between each stage of the client experience and its associated KPIs; apply advanced styling techniques to support cross-selling and increase average ticket size.
- Maintain expert knowledge of Valentino creations, communicate their stories compellingly, and serve as a reference for store colleagues on product knowledge and storytelling techniques.
- Comply with operational guidelines, including after-sales assistance, product transfer requests, and consignment processes.
- Use company tools and systems, including Smart XP, MY-V XP, PRISM, SAP, Training App, and After Sales App, to streamline store activities.
- Collaborate with the Store Manager on in-store events and city-specific client activations, aligning them with Valentino’s brand image and values while addressing local market dynamics.
- Participate actively in events, providing high-touch interactions that enhance client experiences and reinforce brand loyalty.
- Act as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values.
Qualifications
- Established luxury client book and strong relationships within the Los Angeles market.
- Proven track record in luxury retail sales.
- Deep ties to the Los Angeles luxury community.
- Ability to drive significant business through client development, networking, and relationship management.
- Ability to build and sustain long-term relationships with high-value clients, foster loyalty, and identify portfolio growth opportunities.
- Ability to analyze client trends, provide strategic insights, and collaborate effectively with the team manager and other stakeholders where applicable.
- Ability to drive exceptional sales results through advanced clienteling techniques and optimized KPI performance, aligned with business objectives.
- Expert knowledge of Valentino creations and ability to communicate their stories effectively.
- Ability to ensure compliance with operational guidelines and proficiently use company tools to streamline processes and enhance the client experience.
Skills
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 30 to USD 35 per hour.
Benefits
Commission; clothing allowance; comprehensive medical, dental, and vision benefits; paid time off (PTO); 401(k) with company match; career growth opportunities; employee discounts; exclusive Valentino experiences.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Specialist», «Clienteling Specialist», «Luxury Client Advisor», «Client Development Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.