- Location
- Seattle Washington USA
- Employment
- Temporary
- Seniority
- Mid-Level
- Compensation
- $20–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino is seeking a Client and Operations Advisor for a temporary-to-permanent opportunity at its Nordstrom Seattle location. The role supports sales, client development, after-sales service, inventory, visual merchandising, and day-to-day store operations; pay is $20–$25 per hour plus commission.
Role & Responsibilities
- Deliver Valentino Couture Service throughout every phase of the client journey.
- Build and maintain client relationships through proactive engagement and clienteling.
- Support store KPIs, including conversion rate, cross-selling, AVT, and upselling.
- Participate in OTO appointments and private client experiences.
- Handle sales and after-sales activities, including returns, repairs, and complaints.
- Escalate client issues to Store Management as needed.
- Execute cycle counts and annual inventory audits according to the schedule set by the corporate office.
- Maintain a clean, organized, and secure stockroom.
- Ensure merchandise is accurately priced, tagged, and ticketed.
- Monitor and replenish floor stock to maximize sales.
- Partner with the Store Manager to optimize stockroom layout and product rotation.
- Train team members on inventory guidelines and procedures.
- Follow company operations procedures for consignments, transfers, messenger deliveries, and omnichannel fulfillment.
- Prepare and manage shipments to clients, other stores, and warehouses.
- Assist with receiving, shipping, and stock transfers.
- Support front-of-house presentation and maintenance during peak hours.
- Manage the full after-sales service cycle, including SAP updates, client communication, and vendor coordination.
- Perform in-house repairs and monogram requests where applicable.
- Partner with the corporate after-sales department and third-party vendors.
- Ensure high-level service and timely resolution of client issues.
- Support visual standards and display maintenance in collaboration with the In-Store Visual team.
- Assist with floor directives and product presentation.
Qualifications
- At least 3 years of luxury retail experience, with a background in both client service and operations.
- Proven track record in sales and customer relationship management.
- Experience with retail systems, including POS and SAP.
- Excellent verbal and written communication skills.
- Team-oriented, proactive, and adaptable mindset.
- Experience handling escalated customer service situations in retail.
- Prior Sales, After Sales, and Stock Associate experience in luxury retail.
- Strong customer service, communication, and presentation skills.
- Experience with retail systems and operations.
- Ability to work a flexible retail schedule.
Skills
Experience
At least 3 years of luxury retail experience, including client service and operations.
Compensation
The base compensation for this position ranges from USD 20 to USD 25 per hour.
Benefits
Commission.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Operations Associate», «Sales and Operations Advisor», «Client Service and Operations Associate», «Retail Operations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.