Valentino Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Valentino seeks a Client Advisor to represent the brand and orchestrate the complete client experience in its Saint Moritz boutique, from initial engagement through long-term retention. The successful candidate will drive sales achievement against individual and store targets, master product knowledge across the Valentino collection, develop and retain a personal client portfolio, and ensure operational excellence across all systems and procedures.

Role & Responsibilities

• Meet individual sales targets and contribute to overall store sales objectives while demonstrating clear understanding of KPI correlation with client experience stages
• Develop, engage, and retain existing clients while recruiting new prospects through walk-in interactions, private appointments, distance sales, and partnership opportunities
• Collect and maintain client data to enrich the prospect database, ensuring accurate and up-to-date client records that inform personalized engagement strategies
• Master and communicate the heritage, craftsmanship, and storytelling behind Valentino creations, applying product knowledge to enhance cross-selling and average transaction value
• Execute all operational tasks in full compliance with guidelines, including after-sales assistance, product transfers, stock management, and documentation
• Support inventory cycles, stock takes, product receiving and transfers, and maintain organized stock according to brand standards
• Leverage company systems and tools (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App) to optimize store activities and client engagement
• Contribute to visual merchandising and display maintenance to uphold brand presentation standards

Qualifications

• Proven experience in luxury retail sales or high-end clienteling
• Demonstrated ability to achieve and exceed individual sales targets
• Strong interpersonal and communication skills with fluency in multiple languages
• Proficiency with retail management systems and digital tools
• Deep understanding of luxury client expectations and service standards

Skills

Experience

Previous experience in luxury retail, fashion, or premium clienteling is required, with demonstrated success in building and maintaining high-value client relationships and meeting sales objectives in an upscale environment.

Education

Secondary education or equivalent; formal training in luxury sales, fashion retail, or client services is valued.

Workplace

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.