Valentino Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Represent Valentino and embody its brand values throughout every stage of the client experience, from preparation to retention.
• Meet individual sales targets and contribute to overall store sales objectives.
• Understand how each stage of the client experience relates to its KPIs, using styling to drive cross-selling and increase average transaction value.
• Develop and retain existing clients while recruiting new and potential clients through walk-ins, private appointments, distance sales and collaborative selling.
• Collect data from prospective clients, enrich the prospect database, and maintain and update client records.
• Master the features and craftsmanship of Valentino creations and communicate their stories to clients.
• Contribute to maintaining product displays.
• Perform tasks in accordance with operational guidelines, including after-sales assistance, product transfer requests, and management of on-hold and consignment items.
• Support operational and administrative tasks, including cycle counts, stocktakes, product receipt and transfers, and completing and archiving documentation; help maintain stockroom organization to required standards.
• Manage store activities using company tools and systems, including Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App.

Qualifications

• Ability to meet individual sales targets and contribute to store objectives using KPI knowledge, cross-selling and styling.
• Strong client engagement and retention skills, including clienteling, recruiting new clients and personalizing engagement across sales channels.
• In-depth product knowledge and the ability to deliver compelling storytelling aligned with brand values.
• Ability to carry out store operations in line with guidelines, including stock management and after-sales assistance, and to use company tools and systems effectively.
• Ability to collect, manage and use client data to enrich prospect records, support client engagement and inform sales and marketing strategies.

Skills

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.