- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 21, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
The Client Advisor represents Valentino and delivers the client experience from preparation through retention, driving sales and KPIs, developing client relationships, sharing product knowledge and supporting store operations. The role is based at Piazza di Spagna in Rome.
Role & Responsibilities
- Represent Valentino and embody its values throughout every stage of the client experience, from preparation through retention.
- Meet individual sales targets and contribute to overall store sales objectives.
- Understand how each stage of the client experience relates to KPIs, using styling to increase cross-selling and average ticket value.
- Develop and retain existing clients and recruit new and prospective clients through walk-in visits, private appointments, distance sales and partnership sales.
- Collect data from prospective clients, enrich the prospect database, and maintain and update existing client records.
- Master knowledge of Valentino creations and tell engaging, appropriate product stories.
- Contribute to display maintenance.
- Complete tasks in compliance with operational guidelines, including after-sales assistance, product transfer requests, on-hold and consignment procedures.
- Support operational and administrative tasks, including cycle counts, stocktakes, product receiving and transfers, document completion and archiving; help maintain stockroom organization to standard.
- Manage store activities using company tools and systems, including Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App.
Qualifications
- Mandarin language ability.
Skills
Workplace
This position is based in Rome, Lazio, Italy.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Associate», «Sales Advisor», «Luxury Sales Associate», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.