- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $22–25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 9, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
The Client Advisor represents Valentino, building client relationships, delivering Valentino Couture Service, driving sales and CRM results, styling clients, and supporting merchandising and boutique operations. The role offers hourly pay of $22–$25, commission opportunities, and benefits including medical, dental, and vision coverage, a 401(k), paid time off, and paid sick time.
Role & Responsibilities
- Master the client journey to build strong, long-term client relationships.
- Develop clientele through proactive engagement with existing and prospective clients.
- Deliver Valentino Couture Service impeccably at every stage: sale preparation, welcome, client discovery, product presentation, closing, and farewell.
- Understand CRM targets and actively contribute to actions to achieve them.
- Implement personalized outreach campaigns and use available clienteling tools to complete CRM tasks within the required timeframe.
- Capture client data consistently and record qualitative information.
- Know the client portfolio, including the VVICs and VICs under their care.
- Work consistently toward sales, KPI, and CRM targets.
- Discover clients' needs and guide them across all brand categories.
- Use knowledge of current fashion and seasonal trends to curate looks.
- Build product and fit knowledge through company training, tools, and in-store employee fit sessions.
- Prepare for client appointments by researching preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and store events.
- Assist with sales and after-sales activities, including boutique and customer returns, end-of-season returns, repairs, and complaints.
- Maintain products and replenish the sales floor.
- Know warehouse stock across all categories to restock shelves and maximize sales.
- Partner with the team on daily store operations and uphold presentation standards.
- Coordinate with the Visual team to follow display guidelines, and verify and report relevant information to store management.
- Know and understand company policies and procedures.
- Use the POS system to process client transactions.
- When no Operations team member is present, actively perform operational tasks, including shipping and receiving.
Qualifications
- Previous luxury retail sales experience with relevant clientele-focused experience.
- Proven track record of achieving sales results.
- Exceptional clienteling and customer relationship-building skills.
- Strong verbal and written communication skills.
- Computer skills to operate a retail POS system and MS Office programs, including Word, Excel, and Outlook.
- Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
- Foreign languages are a plus.
- Action-oriented with a drive for results.
- Problem-solving ability.
- Team-player orientation.
Skills
Workplace
The successful candidate will be located in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 22 to USD 25 per hour.
Benefits
Commission opportunities in addition to base pay; medical, dental, and vision coverage; 401(k) retirement savings plan; paid time off and paid sick time; career growth and development opportunities.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Sales Advisor», «Client Relations Associate», «Fashion Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.